Team Leader at Pretzel Mania (2025-10 – Present)
- Promoted from team member to team leader within 3 months in a high-volume service environment due to consistent high performance and adherence to SOP standards, resulting in accelerated promotion and expanded leadership responsibilities.
- Led up to 6 staff per shift and handled peak-hour service of 150+ customers while resolving customer and staff enquiries by coordinating team workflow and ensuring SOP compliance under pressure resulting in smooth operations, high customer satisfaction, and minimised customer complaints.
- Onboarded 3+ new employees on POS systems, operational procedures, cash handling processes, and customer service standards, by delivering structured induction and hands-on guidance, improving team readiness from day one.
Retail Expert at Tony and Marks (2024-05 – Present)
- Delivered a 100% customer service audit score in May 2026 by providing customer service aligned with company SOP in a high-volume retail environment, resulting in the store receiving a 100% overall audit rating.
- Achieved and maintained 98–100% transaction accuracy while handling 80–150+ cash and EFTPOS transactions per shift in a high-volume retail environment serving 100+ customers per shift, by maintaining strict attention to detail and consistent register accuracy, resulting in minimal discrepancies and consistently high operational precision.
Talent & Performance Management Analyst at iForte Solusi Infotek (Telecommunications) (2021-05 – 2023-10)
- Promoted from HR Officer to HR Analyst (supervisory position) due to strong HRIS reporting performance across 700+ employees and 10+ business units, improving data quality and reporting outputs across Sunfish and Darwin Box HRIS and supporting expanded HR responsibilities.
- Owned end-to-end employee lifecycle data management for 700+ employees across Sunfish and Darwinbox HRIS, managing promotions, transfers, confirmations, probation reviews, and role changes across 10+ business units, ensuring 100% audit-ready records and zero data gaps.
- Delivered 90–100% HR reporting accuracy and 100% on-time submission of quarterly HR KPI and performance reports by strengthening HRIS data validation and reporting processes, improving consistency and reliability of workforce data for management decisions.
Organisational Development Officer at iForte Solusi Infotek (Telecommunications) (2019-12 – 2021-05)
- Drove workforce reporting accuracy, data integrity, and HR System consistency across multiple departments for 500+ employees by implementing structured HR reporting processes, managing multiple HR systems, and maintaining employee records, contracts, and probation timelines.
- Championed employee engagement initiatives by collaborating with the HR team to organise company gatherings and employee outings for 500+ employees, resulting in improved cross-department collaboration, participation, and workplace engagement across multiple departments.
- Delivered 100% on-time submission across 12 monthly and 4 quarterly HR KPI reporting cycles by strengthening reporting processes, providing workforce insights, and supporting leadership decision-making and organisational planning.
- Executed HR operational efficiency and compliance by coordinating 20–50 annual training programs and 5–10 internship programs, including internship allowance administration, improving onboarding, attendance tracking, reporting, and administrative coordination for 500+ employees and management stakeholders.
Recruitment Officer at iForte Solusi Infotek (Telecommunications) (2019-03 – 2019-12)
- Led end-to-end recruitment activities for 20–40 positions per month across technical, operational, and corporate functions, ensuring consistent vacancy turnaround and timely fulfilment of hiring needs, resulting in faster time-to-fill and improved workforce stability.
- Coordinated candidate interviews and assessment processes for 50–80 applicants per month, partnered with hiring managers to improve candidate matching accuracy and role alignment, resulting in higher quality hires and reduced hiring mismatches.
- Delivered recruitment reporting and coordinated onboarding activities for 10–20 new employees monthly, improving hiring visibility and data accuracy, resulting in better workforce planning and smoother onboarding transition.
Recruitment Officer at Bali Towerindo Sentra, TBK (Telecommunications) (2017-04 – 2019-02)
- Coordinated end-to-end recruitment activities for 15–30 monthly vacancies in a project-based telecommunications environment, partnered with 5–8 external recruitment agencies while executing sourcing, interviews, reference checks, and background checks, resulting in consistent hiring delivery across engineering, IT, sales, and corporate roles within tight project timelines.
- Delivered candidate evaluation, recruitment operations, and reporting activities for 20–50 applicants monthly, coordinated interview scheduling and database management across 100+ records quarterly, improving data accuracy, reporting reliability, and recruitment turnaround efficiency across recurring hiring cycles.
Recruitment Officer at Nusantara Batavia Motor (Mazda Dealer) (2014-02 – 2016-05)
- Directed end-to-end recruitment activities for 10–25 sales, aftersales, and administrative roles per month for Mazda dealership operations while coordinating candidate assessments for 30–50 applicants using psychometric tools (DISC, PAPI KOSTICK), partnering with hiring managers and external agencies to ensure 100% staffing readiness and aligned workforce planning.
- Drove recruitment operations and external partnerships across 2-4 job platforms and 5 annual recruitment events, delivered candidate pipeline development and recruitment process improvements, resulting in faster recruitment turnaround time and improved onboarding efficiency.
