David Murphy

I feel that I have strong skills in team work, time management, customer service. product knowledge. good verbal and written communication skills. problem resolution. make to do lists, show empathy, work well in both team or individual situations and also active listening.

American Express 2002-2009

Won award for best sales conversion twice February 2007 and November 2007.

I suggested an online log for new card applications . This helped in raising accountability.

I always received good feedback dealing with irate/difficult card members.

I suggested and wrote a more concise script for phone consultants.

Constantly met all hold/ adherence to schedule statistics.

Showed empathy to card members when required.

Achieved one-call resolution 91% of the time, exceeding the company's goal of 85%.

Coles Broadway 1998- 2002

Promoted to supervisor after 12 months in checkouts. Instigated basic skills that helped decrease discrepancies at the registers.

Revised the daily work rosters. Not spending more on wages but rather smarter scheduling during peak times, weekends and public holidays etc.

As deli manager I met sales targets 3 months in a row. In the previous 5 months before I was in charge targets weren't met. Also cut down on waste.

Studies

Advanced Diploma in accounting

Completed 18 of 23 subjects