Vandna Shukla
Customer Service / Admin Professional
About
A result driven, hardworking and capable customer service/ admin professional. Looking for a new and challenging position, one that will make the best use of my existing abilities and knowledge and furthers my career and professional development in a mutually beneficial environment. Over eight years of experience of customer service and administration in Real Estate.
Experience in Data Entry, and Invoice Processing. Strong organization and time management skill.
Record
Management and Document Control.
Electronic Records Management
System (ERM).
Metadata
Maintenance & Records Accuracy.
Document
Scanning, Digitization, and Records Retrieval & Archiving.
Microsoft
Office (Excel, Word, Outlook and Salesforce). Ability to derive results through exceptional team-building skills.
Effective
Written and verbal communication skills. Working in high-volume and high-pressure environment.
Experience
Store Person - DHL Supply Chain
(2025-12 - 2026-12)
- Receive, Check and count client orders to ensure the correct quantity and accuracy before dispatching to the client.
- Identify and report any damaged or missing items before dispatch.
- Verify items against order documents and ensure goods are ready for shipment.
Invoice Processor-Support NDIS provider - McMillan Shakespeare Ltd
(2025-06 - 2025-09)
- Processed high volumes of invoices accurately while maintaining data integrity and compliance.
- Matched invoices with services/ or purchase order and delivery receipts to ensure correct payment processing.
- Managed payment runs and reconciled supplier statements in line with company procedures.
- Reviewed, validated and updated records ensuring accurate system entries.
- Investigated invoice discrepancies and liaised with internal teams to resolve the issues appropriately.
Administration Assistant - Iron Mountain
(2025-02 - 2025-05)
- Updated and maintained records and associated information within internal systems to ensure accuracy and accessibility.
- Delivered records management services including document preparation, filing, scanning and retrieval.
- Managed physical and digital records in accordance with document retention and compliance procedures.
- Performed quality assurance checks and corrected data discrepancies to maintain record integrity.
- Supported high-volume administrative operations while maintaining confidentiality and security requirements.
- Coordinated with internal teams to retrieve archived records within required timeframes.
General Administrator - Sky Fuel
(2024-07 - 2024-11)
- Scanned, digitised and organised invoices and business documents using structured filing processes.
- Maintained accurate electronic records and updated databases using Microsoft Excel
- Supported document lifecycle management including secure disposal and archiving practices.
- Improved recordkeeping efficiency through systematic organisation and process improvements.
- Ensured compliance with company policies and information management standards.
Apple Division - DB Schenker
(2022-08 - 2024-07)
- Receive, Check and Count orders for the clients from Australia and New Zealand
- Conduct inventory tracking, shipment records, and stock level analysis.
- Perform life cycle audits, minimize variances, and prepare reports on stock level.
- Provide reports on inventory, supply chain efficiency, and team performance.
Fulfilment Centre - ICONIC
(2022-05 - 2022-08)
- Managed outbound inventory and consignment dispatch for online customers from Australia and New Zealand
- Ensured high accuracy and speed in fulfillment in terms of picking stock.
- Taking incoming customer orders – processing and inputting accurate data into company's ERP system
Education
BA - Political Science (1991)
