Emma Molineux

Experienced Finance and NDIS Plan Management professional with over 8 years' experience across financial administration, plan management, and compliance within the disability sector. Skilled in managing payroll, accounts payable and receivable, NDIS invoicing and claiming, and maintaining accurate financial records. Known for delivering accurate data management, strong compliance with NDIS legislation, and efficient administrative support.

Experienced working with multiple CRM and financial systems and comfortable working independently in remote or after-hours roles supporting plan management teams, finance functions, and administrative operations.

Finance Manager at Creating Community Locally (2023-03 – Present)

• Oversaw financial operations, including budgeting, cash flow management, and financial reporting.
• Implemented and improved internal processes to enhance efficiency, accuracy, and compliance.
• Managed accounts payable/receivable, payroll, and financial reconciliations.
• Ensured compliance with relevant financial regulations and NDIS requirements.
• Provided strategic insights to support business decision-making and operational sustainability.

NDIS Plan Manager at PlanNETSA (2023-12 – Present)

• Managed participant budgets in line with NDIS plans, ensuring accurate allocation and utilization of funds.
• Processed and review invoices in accordance with NDIS pricing arrangements and compliance requirements.
• Liaised with participants, providers, and stakeholders to resolve queries and maintain smooth service delivery.
• Utilised systems including PRODA and PACE to maintain accurate records and ensure regulatory compliance.
• Monitored plan spending and provide insights to support informed financial decision-making.

Finance Officer/NDIS Plan Manager at Carers & Disability Link (2018-06 – 2023-04)

• Managed payroll, accounts payable and accounts receivable functions within disability and NDIS organisations.
• Prepared financial reports and support organizational budgeting and financial monitoring.
• Processed NDIS invoices and claims while ensuring compliance with current NDIS pricing arrangements and legislation.
• Prepared and manage service agreements and assist with monitoring participant plan budgets.
• Performed bank and claim reconciliations to maintain accurate financial records.
• Maintained financial data and accounting records using Xero and other financial systems.
• Liaised with NDIS providers and participants to resolve invoice and budget queries.
• Provided support in financial administration including payroll cost allocation and financial data entry.
• Delivered peer training and support in CRM systems and NDIS processes.
• Maintained up-to-date knowledge of NDIS legislation, compliance requirements and pricing updates through ongoing professional education.
• Utilised digital systems including SharePoint, Teams and CRM platforms to support organizational administration and documentation.

Dental Front Office Coordinator/Patient Clinical Assistant at Barossa Dental (2014-07 – 2018-06)

• Conducted communications and transactions with patients and visitors to foster positive experience.
• Managed patient billing processes for timely, accurate payments.
• Scheduled patient appointments in respective clinician's calendars and followed up with reminder phone calls.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Placed new supply orders, managed inventory and restocked clerical and clinical spaces.
• Completed patient referrals to other medical specialists.

Dental Nurse/Receptionist Clerk at Gawler Dental Clinic (2011-02 – 2014-07)

• Utilised knowledge of established professional nursing concepts and principles of practices to determine and assess medical needs of patients.
• Followed practice procedures and protocols to maintain patient confidentiality.
• Assisted clinicians in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
• Maintained adequate stock of dental materials and instruments to deliver high-quality patient care.
• Exposed, developed and mounted both intraoral and extraoral dental x-rays.
• Operated equipment in accordance with manufacturer recommendations to maintain good working order.
• Improved and developed knowledge through continuing education courses and seminars.

Diploma of Accounting in Accounting – Applied Education (2025)

Xero Advisor Certification in Xero Accounting Software – Xero (2026)

Certificate IV in Accounting & Bookkeeping in Accounting & Bookkeeping – Applied Education (2020)

Certificate III in Accounts Administration in Accounts Administration – Applied Education (2019)

Certificate IV in Dental Assisting with Dental Radiography in Dental Assisting – TAFE SA (2017)

Certificate II in Business in Business – TAFE SA (2013)

Certificate III in Dental Assisting in Dental Assisting – TAFE SA (2008)