Gaurav Joshi

Senior Business Analyst with over 12 years of experience delivering complex platform transformations across lending, healthcare, and government. Skilled in backlog ownership, stakeholder engagement, and Agile delivery across CRM, origination, and ERP-grade systems. Focused on simplifying workflows, improving user experience, and using AI tools to make delivery faster and clearer.

Adaptable and proactive, with a track record of turning complex requirements into practical solutions and building strong alignment across teams. I see AI as an enabler that helps BAs spend less time on manual tasks and more time on problem solving, user experience, and driving meaningful business outcomes.

Professional Experience Summary – Gaurav Joshi

• 12+ years as a Senior Business Analyst delivering transformations across lending, healthcare, and government.
• Lending & Mortgages (Simpology, Temenos): Led onboarding of mortgage origination and CRM platforms for 40+ institutions; integrated services (ID verification, credit bureau, property valuation, DocuSign, LMI, bank statements); streamlined workflows and documentation, achieving 30% faster loan processing.
• Healthcare (Healius): Directed rollout of a national Laboratory Information System across 100+ sites; automated data extraction, reducing manual entry by 60%; acted as SME supporting clinicians and technical teams.
• Government (Queensland Health): Supported statewide SAP ERP upgrade; produced BPMN process maps and interface documentation to align cross‑department workflows.
• Core Strengths: Agile delivery leadership, stakeholder engagement, CRM and origination systems expertise, workflow/process mapping, and AI‑enabled delivery using Copilot, Lucidchart, Gamma, and Gemini.

Education and Certifications

• Postgraduate Diploma in Business Administration (Operations), Symbiosis University
• Bachelor of Engineering (Electronics), University of Mumbai
• PRINCE2 Practitioner
• ITIL V3 Foundation
• Oracle Certified Professional (10g DBA)
• Oracle Certified Associate (9i SQL/PLSQL)