Mahadevan Rajadevan

Perceptive and experienced Senior Business Analyst/Software Architect/Finance system expert with a proven track record of driving successful business processes for retail companies over the course of 25 years. Dedicated to maximizing the impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations, providing immediate actionability.

A seasoned collaborator who excels in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Highly organized and dependable, capable of successfully managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities in order to meet team goals. Knowledgeable SAP Consultant experienced in taking ownership of SAP solutions and related software and services. Talented at managing legacy installations as well as spearheading new deployments.

Keen to drive positive movements in revenue and business performance through direct oversight of all branded and related products.

HCL Consulting Australia - Senior Technical Business Analyst/Functional Consultant

Perth Australia • 08/2018 - 09/2023

• Responsible for the analysis and resolution of BAU complex productions related to SAP Billing (ISU, SD, CRM), Financials (FICA. FICO), work management system (WMS, MM, PM), Reporting (BW & BI) day to day issues.
• Facilitated issue resolution during UAT testing phases by coordinating efforts between developers and endusers.
• Cultivated strong stakeholder relationships through effective communication, fostering collaboration and alignment on project goals.
• Improved project efficiency by streamlining communication between technical and business teams.
• Oversaw system integrations with third-party applications, optimizing data flow between platforms for enhanced efficiency.
• Managed vendor relationships to ensure timely delivery of high-quality products and services at competitive prices.
• Worked with key internal partners to distill complex concepts into pragmatic and simplified solutions.

Perth, Australia • 09/2018 - 03/2023

• Responsible for the analysis and resolution of BAU complex problems & new project business analysis.
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Created data models to support decision-making processes.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Improved project efficiency by analyzing business processes and identifying areas for improvement.
• Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
• Designed and developed data pipelines to acquire, clean and process data.

Melbourne, Australia • 07/2017 - 08/2018

• Responsible for solution design for archiving records and interval meter read growth.
• Improved project efficiency by analyzing business processes and identifying areas for improvement.
• Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
• Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
• Identified opportunities for cost savings, conducting thorough financial analyses of proposed projects.
• Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
• Improved business process efficiency by analyzing and optimizing existing systems.

Victoria, Australia • 01/2009 - 08/2017

• Responsible for interval metering, billing & finance system implementation project in SAP ERP.
• Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
• Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
• Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Developed complex dashboard and reporting tools to track business performance metrics.
• Developed and maintained data warehouses and data marts to support business operations.

Victoria, Australia • 10/2004 - 12/2008

• Responsible for solution design, business analysis, and performance improvement.
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
• Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
• Evaluated vendor proposals for new software implementations, selecting solutions that aligned with company objectives and budgetary limitations.

New Orleans, USA • 09/2002 - 09/2004

• Senior business analyst for SAP Financial (FICA & FICO) & meter to cash (ISU, CRM, SD) implementation.
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Streamlined workflow for better productivity with the implementation of new software solutions.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
• Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.

Sydney, Australia • 10/2000 - 08/2002

• Responsible for solution design, business analysis, and support of finance system.
• Created all troubleshooting documentation and distributed it to team members and key stakeholders.
• Collaborated with cross-functional teams to develop and implement effective IT solutions for business needs.
• Evaluated emerging technologies and recommended strategic upgrades for increased productivity.
• Reduced downtime for critical business applications by proactively identifying and resolving system issues.
• Identified areas that could be improved through specific processes and addition of new software.

Melbourne, Australia • 12/1995 - 09/2000

• Senior business analyst for SAP R/3 ERP system implementation.
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
• Improved project efficiency by analyzing business processes and identifying areas for improvement.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Utilized data visualization techniques to present and explain complex data sets.
• Collaborated with stakeholders to identify business needs and data sources.
• Created data models to support decision-making processes.

Victoria, Australia • 01/1989 - 11/1995

• Customer finance system analyst for SECV.
• Enhanced user experience through the implementation of interface updates and usability improvements.
• Provided technical support for end-users, resolving issues promptly and effectively.
• Collaborated with cross-functional teams to develop system solutions tailored to business needs.
• Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.

M.Sc (Linear Programming)