Assistant Manager - Mitchell And Butler - Birmingham
(2025-06 - 2025-09)
- Selected, trained and oversaw administrative staff.
- Helped accounting staff prepare accurate reports and budgets based on current information.
- Adjusted staff levels, work schedules and assignments with incoming order volume.
- Researched market trends and competitive strategies for business growth.
- Coordinated prep work, streamlined the cooking process.
- Reduced customer complaints by enforcing strict quality control procedures.
- Monitored kitchen operations to spot and correct issues impacting team performance or quality.
- Managed daily operations to ensure smooth running of the shop floor.
- Monitored sales performance regularly adjusting strategies as required.
- Streamlined store operations with efficient scheduling.
- Minimized inventory loss for improved profit margins.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled customer complaints effectively, restoring trust in our brand.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Assisted in the recruitment process to build an effective workforce.
- Increased staff productivity by providing comprehensive training programs.
Assistant Manager - Spinners - Solihull
(2024-09 - 2025-03)
- Selected, trained and oversaw administrative staff.
- Helped accounting staff prepare accurate reports and budgets based on current information.
- Adjusted staff levels, work schedules and assignments with incoming order volume.
- Researched market trends and competitive strategies for business growth.
- Dissected purchase and sales data to pinpoint client needs.
- Implemented employee training, monitored progress and identified knowledge gaps.
- Planned and directed daily operations to help the team meet objectives.
- Originated business plans and strategies with growth forecasts and profit targets.
- Championed employee welfare programs during performance appraisals and reviews.
- Prepared professional business correspondence for internal and external use.
- Communicated department improvements and successes to senior management through regular reports.
- Negotiated business contracts with vendors and service providers to meet organisational needs.
- Contacted clients and partners, offering new products and business opportunities.
- Reviewed budgets and revenue collected and determined available financial resources.
- Followed regulations and policies in negotiating contractual agreements.
- Analysed complex operations or issues and developed proactive solutions.
- Deployed company strategies, policies and working practices with subordinate employees.
Assistant Manager - Pets At Home - Birmingham
(2024-01 - 2024-09)
- Selected, trained and oversaw administrative staff.
- Helped accounting staff prepare accurate reports and budgets based on current information.
- Adjusted staff levels, work schedules and assignments with incoming order volume.
- Researched market trends and competitive strategies for business growth.
- evaluating stock requirements weekly.
- Executed delivery paperwork to ensure accurate stock recording and compliance.
- Embraced increased responsibilities, thriving on new challenges to enhance productivity.
- Gained valuable insights into customer service, aligning work ethic with industry demands.
- Utilised experience in stock management as a foundation for career progression.
Supervisor - Loungers - Solihull
(2022-09 - 2023-11)
- Trained new joiners in company processes and procedures during onboarding period.
- Inspected equipment and machinery to locate malfunctions and wear.
- Reviewed and tweaked production schedules to enhance productivity, basing decisions in concrete data.
- Oversaw quality control to maintain regulatory compliance and consistency of output.
- Generated reports and records outlining team's productivity and performance for senior staff.
- Prepared teams and workspaces for proposed expansion of manufacturing activities.
- Identified shortage of components, taking quick action to help reduce downtime.
- Handled disputes between staff members and issued disciplinary action in line with established procedure.
- Optimised production activities to meet and surpass set targets.
- Estimated manufacturing costs for accurate financial control.
- Provided further instruction to underperforming team members, helping to boost productivity.
- Monitored conveyor belt, correcting substandard output and taking preventative action.
- Guaranteed availability of equipment to cover spikes in production demand.
- Coordinated and supervised operations to maintain desired standards within a team of manufacturing labourers.
- Promoted health and safety among a team of manufacturing workers to help manage risk.
- Adjusted production schedule based on fluctuating demand, analysing staff capacity and ordering necessary inventory.
- Predicted labour needs based on operational demand to schedule workforce shifts strategically.
- Evaluated employees work by monitoring KPI metrics and conducting visual assessments.
- Scheduled daily workloads based on economy, staff and environment for maximum productivity.
Supervisor - Timberland - Birmingham
(2021-11 - 2022-09)
I have expanded my experience within the retail industry, including my knowledge as a manager.
- I have been responsible for the store regularly, ensuring the trading day finishes successfully and all targets are met, this includes making shift schedules for my team and creating efficient day plans.
- Resolved customer complaints promptly, resulting in increased customer satisfaction rates.
- Fostered a positive work culture to boost employee morale. Managed daily operations to increase productivity.
- Delegated roles and tasks to staff groups, ensuring daily goals were consistently met.
- Created daily plans and shift schedules for team optimisation. Managed shop floor operations while overseeing staff performance and store maintenance.
- Addressed workplace incidents, including thefts and physical assaults, ensuring staff safety.
- Executed opening and closing procedures, securely transferring cash to safes.
- Completed management paperwork daily, maintaining accurate records for operational efficiency.
- Organised store layout and visual merchandising by creating displays and transporting stock.
- Reduced workplace conflicts through effective communication and negotiation skills.
Floor Manager - JD Sports - Solihull
(2017-08 - 2021-09)
- Achieved 80% mystery shopper score with feedback highlighting exceptional service and store presentation.
- Exceeded sales goals by 75% by building genuine rapport with customers and adapting product recommendations to their needs.
- Increased Average Transaction Value (ATV) by 20% by designing an upselling strategy to incorporate bestselling accessories.
- Updated floor plans based on covers and implemented precise social distancing measures during COVID-19 pandemic.
- Coordinated contractors to create immaculate and inviting outdoor terrace and rooftop pool areas.
- Completed store opening checklists to create a pristine sales environment with displays upholding brand guidelines.
