Jack Roberts

People-focused education, recruitment and support professional with more than nine years of experience across education recruitment, primary teaching, student and candidate guidance, customer service and operations. Most recently managed a large relief-teacher portfolio in a target-driven environment. Brings strengths in interviewing, relationship management, CRM, onboarding, and explaining complex information clearly.

Seven years of teaching and postgraduate counselling study support an empathetic, organised and culturally responsive approach.

Education Recruitment Consultant at Tradewind Australia (2024-03 – 2026-07)

Managed a high-volume education recruitment portfolio across Melbourne, coordinating candidate engagement, interviews, compliance, onboarding, bookings and ongoing support.

• Conducted structured, needs-based interviews to understand each relief teacher's qualifications, goals, preferences and circumstances, then matched them with suitable school opportunities.
• Maintained accurate and confidential CRM records and compliance documentation, supporting eligibility checks, data quality and timely progression through each recruitment stage.
• Built trusted relationships with relief teachers and schools, explaining requirements clearly and managing concerns, objections and changing expectations professionally.
• Collaborated with schools, client consultants and internal teams to prioritise vacancies, coordinate placements, resolve issues and deliver against individual and team KPIs.
• Developed and managed an active pool of 500+ relief teachers, achieving an 82% candidate retention rate in a highly competitive market.
• Contributed to the Southern Melbourne education team achieving its largest booking week in company history, with 785 teacher shifts booked.
• Supported sustained client engagement in a highly competitive Melbourne market, contributing to 89% retention of schools continuing to use Tradewind.
• Maintained a 98% booking rate for shifts entered into the system on time, demonstrating responsive pipeline management, conversion focus and disciplined follow-through.
• Consistently met and exceeded performance KPIs, achieving 115% of target in the most recent quarter.

Relief / Contract Teacher at Mainstream and Special Education Schools (2019 – 2024)

Delivered teaching across mainstream and specialist settings, building trust quickly with students and families and creating inclusive, structured experiences for people with varied needs.

• Used active listening, observation and thoughtful questioning to understand individual needs, aspirations and barriers, then tailored explanations, support and next steps.
• Built trusted relationships across changing environments, handled sensitive conversations calmly and communicated complex information in practical, accessible language.
• Booked for 98% of available relief days over a five-year period and regularly requested by schools and students due to strong relationship building and learner engagement.

Full-Time Teacher at Sumner Primary School (2017 – 2018)

Built an inclusive environment centred on trust, wellbeing, confidence and individual goals, strengthening engagement and sustained relationships with students and families.

• Used data, observation and regular conversations to identify needs, tailor support and monitor progress against agreed education goals.
• Increased boys' literacy outcomes, with 65% of students achieving above estimated age level by the end of 2017.
• Communicated progress, options and next steps clearly to parents, colleagues and school leaders, including during challenging or sensitive conversations.
• Led sporting and arts events and coordinated multiple stakeholders, schedules and communications.

Manager on Duty / Sales Team Member at Timezone (2022-12 – 2023-12)

Directed daily front-line venue operations, balancing customer enquiries, consultative sales, administration, staff productivity and service standards. Part-time role during school holidays.

• Balanced $5,000-$10,000 at end of shift and prepared accurate transaction reporting; trusted to support candidate interviews and staff inductions.
• Resolved customer concerns, supported needs-based sales conversations and responded to competing priorities with a calm, practical and positive approach.

Various Roles at Crusaders, Tarocash, Havana Club, Qizzle Office, Educational Supplies, My After School Headquarters (2014 – 2023)

Customer service, sales, leadership and operations experience encompassing team supervision, customer engagement, inventory management, target delivery, activity facilitation and safe supervision of large groups of children.

Postgraduate Certificate in Counselling – University of Canterbury (2021 – 2021)

Bachelor of Teaching and Learning in Primary – University of Canterbury (2014 – 2016)