Jodie Steward

I am an experienced Operations Leader whose thoughts are diverse and delivers with integrity. I have many years of extensive experience within the finance sector, of people management, change, risk and project delivery.

I am passionate about leading and mentoring people, people who care for our clients and each other, change and transformation that improves service experience and operational efficiencies.

My leadership philosophy embodies my core values, purpose, leading and inspiring teams to partner for success through creativity and open collaborative conservation, whilst embedding and fostering an inclusive culture.

I thrive when I am working with people with same vision whilst simultaneously building and nurturing meaningful stakeholder relationships to deliver impeccable client outcomes.

Key Achievements

• Operations Transformation both on and offshore.
• Leading Enterprise-wide initiatives, across Operations & Contact Centres, Business Delivery & Engagement and Technology Teams

-Demonstrated success in analysing complex problems and developing high impact process improvement initiatives to drive operational performance

• Being a Client First Advocate and facilitator; presenting at Enterprise-wide Roadshows

I am known for

-Solving difficult problems leveraging exceptional communication and influencing capability in parallel with an agile proactive and innovative approach to getting things done.

• My professionalism, humility, resilience and ability to lead and mentor teams through challenging times
• Building professional relationships with key stakeholders
• My strength to be risk adverse whilst not losing sight of the big picture
• Client First centricity

Over 20 years experience Operations and People Leadership in Financial Services

Diploma in Active Operations Management.

Certificate in Women in Leadership