Jojo Santos

Senior Project Manager and built-environment professional with extensive experience delivering complex building, property, facilities and capital works projects across government and private-sector environments. Combines an architectural foundation with project management, procurement, commercial, contract, asset management and stakeholder leadership capability. Experienced in leading complex projects and portfolios from strategy and planning through procurement, delivery and operational outcomes, coordinating clients, consultants, contractors, suppliers and multidisciplinary teams.

Strong background in education infrastructure, commercial environments, facilities management, asset lifecycle planning and large-scale project coordination. Provides clear strategic and delivery advice, manages project, commercial and stakeholder risk, and brings structure, governance and accountability to complex operating environments.

Senior Project Officer - VICTORIAN SCHOOL BUILDING AUTHORITY (VSBA) - Melbourne

(2024-08)

Senior project and asset-management responsibilities within the VSBA's facilities and school infrastructure environment, supporting complex building, property, facilities and service-delivery requirements across the Victorian government school portfolio.

• Lead and coordinate project activities across facilities, asset management and school infrastructure initiatives, integrating scope, stakeholders, risk, procurement, delivery and operational considerations.
• Manage multiple concurrent projects and workstreams within a highly regulated and stakeholder-intensive environment.
• Provide strategic and delivery advice to internal stakeholders on project priorities, risks, dependencies and implementation issues.
• Coordinate contractors, consultants, service providers and internal stakeholders to resolve delivery issues and maintain project momentum.
• Apply asset lifecycle and facilities-management principles to project and operational decisions.
• Support procurement, contract administration, vendor management and commercial decision-making across facilities and infrastructure programs.
• Monitor project performance, risks, issues and dependencies and provide clear management reporting.
• Ensure project activities are aligned with governance, compliance, contractual and operational requirements.

Senior Program Advisor - VICTORIAN SCHOOL BUILDING AUTHORITY (VSBA) - Melbourne

(2024-08 - 2026)

Provided program and project leadership across statewide school facilities and operational programs, including Essential Safety Measures and school cleaning services.

• Coordinated the ESM audit program across 1,771 state school campuses, working with audit providers, schools, internal teams and other stakeholders.
• Processed and monitored 564 audit reports from 1,756 scheduled audits during the 2025 program.
• Developed monitoring systems, KPI reporting and program controls to improve visibility of progress, performance and outstanding actions.
• Developed and implemented Ways of Working improvements to strengthen consistency, accountability and program coordination.
• Supported the $20M ESM Audit Services procurement, contributing project coordination, procurement and stakeholder-management expertise.
• Coordinated complex stakeholder issues involving service providers, schools and internal government teams.
• Prepared executive-level reporting and advice on program progress, risks, performance and emerging issues.
• Supported implementation of requirements arising from ministerial and operational directives affecting school facilities services.

Project & Program Roles - VICTORIAN SCHOOL BUILDING AUTHORITY (VSBA) - Melbourne

(2017 - 2024)

Progressively undertaken project, program and facilities responsibilities across Major Projects, Maintenance, Facilities Management and school infrastructure functions.

• Managed and coordinated a portfolio of 40–60 concurrent live maintenance projects, balancing scope, delivery priorities, contractors, consultants, stakeholders, risks and operational requirements.
• Supported delivery of building and infrastructure projects within the Victorian government school portfolio.
• Worked across project planning, procurement, contract administration, consultant/contractor coordination, stakeholder engagement, financial monitoring and project reporting.
• Provided practical project and property advice across the asset lifecycle, from project requirements through delivery and operational considerations.
• Worked across different VSBA business units, developing broad knowledge of government property, school infrastructure, facilities and asset-management environments.

Various Roles - Private Sector & Built-Environment - Southeast Asia / Various

Experience across architectural, commercial, hospitality, banking, contact-centre and property-related environments, including project delivery, coordination and client/contractor interface responsibilities.

• Coordinated a rollout program involving six hotels across Southeast Asia, integrating project requirements, stakeholders, delivery activities and operational considerations.
• Project and built-environment experience across commercial and operational facilities.
• Architectural training and professional built-environment foundation supporting understanding of design, construction, building systems and multidisciplinary project environments.
• Experience coordinating requirements between clients, consultants, contractors, suppliers and operational stakeholders.

Diploma of Project Management - Project Management - Chisholm Institute, Australia

Bachelor of Science - Architecture