Lakshmi Sambasivan

Detail-oriented Data and Operations Support professional with experience in master data management, data validation, reporting, system updates and operational support. Skilled in Microsoft Excel, Power BI, SQL, ERP systems and basic SAP knowledge. Experienced in maintaining data accuracy, preparing KPI reports, analysing operational data and resolving data discrepancies in fast-paced environments.

Process Operator – Data & Operations Support at QSL Asia Pacific / Quantum Service and Logistics Pty Ltd (2024-02 – Present)

• Maintain and update master data, device records and operational information across internal systems.
• Perform data entry, validation and quality checks to ensure data accuracy and integrity.
• Process RMA transactions including warranty, non-warranty and device assessment records.
• Maintain inventory and asset records to support operational reporting.
• Investigate data discrepancies and resolve system or process-related issues.
• Prepare weekly KPI reports and operational reports using Microsoft Excel.
• Analyse operational data to support reporting and business decisions.
• Update vendor portals and communicate with internal teams to resolve data issue.
• Support process improvements and meet productivity targets and deadlines.

Power BI Developer at Birlasoft India Pvt Ltd (2020-06 – 2023-04)

• Gathered business requirements and created SQL queries for data preparation.
• Transformed and cleaned data using Power Query and DAX for analysis.
• Designed and developed Power BI dashboards for sales trends, customer segments, and product categories.
• Published reports to App Workspace, managed access, and implemented Row-Level Security (RLS).
• Configured Power BI gateways for scheduled refresh and provided ad hoc reporting.

Process Associate at Omega Healthcare Management Service Pvt Ltd (2014-09 – 2016-05)

• Processed medical billing and coding tasks, improving revenue cycle management.
• Entered patient, insurance, and procedure data with high accuracy.
• Assisted in claim verification and compliance, reducing rejections by 15%.
• Participated in audits and quality checks to maintain data accuracy.

Master of Computer Applications in Computer Applications – Thiruvalluvar University (2013)

Bachelor of Computer Science in Computer Science – S V University (2010)