Laura Cuthbert

Energetic and highly organised professional with experience across healthcare, retail, and customer service environments. Demonstrates strong communication skills, attention to detail, and the ability to multitask in fast-paced settings. Proven ability to work collaboratively with diverse teams and deliver high-quality service to customers and patients. Seeking an opportunity to contribute to a dynamic organisation while continuing to develop professional skills.

Planogrammer/Merchandiser - Brand Influence Group

(2026-05)

• Set up and maintain promotional signage, special displays, and weekly sale materials
• Assist with planogram implementation to ensure accurate product placement and presentation
• Reorganise stock and displays according to store layouts and promotional requirements

Medical Receptionist - Harding Street Medical Centre

(2025-04 - 2025-08)

• Communicated effectively with patients of all ages and backgrounds
• Managed phone calls, patient data, and appointment bookings using HotDoc and Best Practice Premier
• Liaised between patients, doctors, nurses, and allied health professionals
• Performed administrative tasks including scanning, faxing, and mailing documents
• Processed payments via cash, EFTPOS, and Medicare systems
• Maintained stock levels of medical supplies and equipment

Stock Controller/Merchandiser, Pharmacy Assistant - TerryWhite Chemmart Fairfield

(2023-01 - 2024-10)

• Managed appointment scheduling for vaccinations and health services using multiple booking systems
• Controlled stock levels using Minfos, Excel, and Fred systems
• Communicated with customers and healthcare professionals via phone, email, and in person
• Handled financial transactions including cash management and EFTPOS troubleshooting
• Designed promotional materials using SignIQ, Microsoft Word, and Adobe Photoshop
• Processed orders, invoices, returns, and stock replenishment
• Assisted customers with health advice and product recommendations
• Maintained accurate patient records and processed NDSS orders

Swim Teacher - Jump Swim Fairfield

(2023-01 - 2023-05)

• Supervised children in and around the pool environment
• Planned and delivered engaging lessons tailored to varying skill levels
• Communicated effectively with children and parents
• Maintained cleanliness and safety of pool facilities

Shift Manager, Customer Experience Manager - McDonald's Heidelberg

(2019-04 - 2022-07)

• Led teams to achieve operational targets and maintain service standards
• Managed staff rostering and optimised team performance during busy periods
• Resolved customer concerns and improved service delivery based on feedback
• Handled cash management, safe balancing, and daily deposits
• Trained and mentored staff on procedures and performance
• Ensured compliance with hygiene, safety, and operational standards

Barista, FOH, Kitchen Hand - Foreigner Cafe Ivanhoe

(2021-11 - 2022-04)

• Prepared high-quality beverages in a fast-paced environment
• Delivered efficient table service and accurate order handling
• Built strong customer relationships through friendly service
• Assisted with food preparation and maintained cleanliness standards

Scout Leader - 1st Ivanhoe Sea Scouts

(2024-03 - 2025-12)

Treasurer - Wilson Sea Rover Crew

(2022-01 - 2024-04)

Surf Lifesaver - Inverloch SLSC

(2020-01 - 2024-12)

School Captain - Kew High School

(2021-01 - 2021-12)

Bachelor of Nursing - Australian Catholic University (2023-02 - 2023-11)

VCE - Kew High School (2021)