Lorenza Tonus

A thoroughly experienced banking and collections officer seeking administration, banking, insurance, or professional practice roles that require excellent attention to detail, commitment to process, and investigation and reporting skills. I offer advanced skills in bank processes, credit management and customer care.

Administration & Collections Officer - AFG, Australian Finance Group - West Perth

(2019-11 - 2025-06)

Left due to a redundancy, due to a restructure in the company.

• Debt collection (mortgages)
• Outbound & Inbound calls
• Follow up with emails
• Hardship Enquiries
• Opening/loading mortgage applications/accounts
• General housekeeping duties
• Liase with external field agents
• Contact brokers
• Debt collection of Ing home loan customers
• Award Winner of the Afg Appreciate award in recognition of commitment to the company values - 2023
• Monthly Manager Award – 05/2020

Coordinator for Mt Lawley Social Support Group - Carers WA

(2020-02 - 2023-02)

• Ability to be organized, plan and prioritize
• Solving and fixing problems
• Manage administrative activities
• Establish and maintain regular schedules and activities
• Work under pressure and independently
• Converse and build a rapport with a variety of people on different levels
• Build positive relationships and be a team player
• Encourage participation in activities
• Maintain a safe environment

Property Manager - Private Client

(1998-01 - 2019-12)

• Reporting property damage
• Consulting with the housing department and organizing and managing the rental agreements
• Insurance claims
• House inspections and end of tenancy vacating inspections
• Organizing the appropriate departments for all breakdowns
• Organizing and managing the rental agreements

Collections/Administration Officer - UNICREDIT, University Credit Society - Nedlands

(2009-12 - 2015-08)

Left due to voluntary redundancy, following merger of Unicredit with Teachers Mutual Bank.

• Proactively identified, actioned and followed up on delinquent accounts, collections, arrears, and defaults; reconciled general ledgers & produced reports
• Implemented risk and compliance procedures and policies
• Responded to customer enquiries and requests; retained customer goodwill and co-operation
• Promoted insurance and financial planning services
• Awarded and recognised for excellence in system and account error identification, handling/resolution, and process improvements
• Minimised write-offs and legal proceedings against debtors
• Recognised for empathetic and efficient handling of 'hardship' applications

Reception (Work Experience) - GM Physio - Morley

(2009-01 - 2009-12)

Patient/Office Assistant (Voluntary Work) - Full Time Carer & Mercy Hospital - Mount Lawley

(2008-10 - 2009-11)

Full time carer of father 2015 – 2018. Also includes two months of voluntary work as Patient/Office Assistant at Mercy Hospital.

Collections Officer - SWCS, Statewest Credit Society/HBS, Home Building Society - Perth

(1998-03 - 2008-09)

Left due to redundancy, following BOQ takeover of HBS.

• Managed, recorded and facilitated delinquent account collections (mortgages, personal loans, savings overdrafts and over-limits)
• Identified and reported on potential bad debts, missing people and frauds
• Issued instructions relating to arrears recovery, repossessions and/or legal action
• Dealt with bankrupt entities and deceased estates
• Identified a major fraud avoiding potentially considerable losses (recognised with 'Absolute Commitment Award')
• Developed excellent knowledge of financial sector collection principles
• Reduced write-offs and legal action on accounts; minimised agent costs and repossessions
• Support Services Department Award – 2008

Credit Union Clerk & Relief Officer - CSA CU, Credit Society Association Credit Union/SWCS, Statewest Credit Society - Perth

(1983-01 - 1998-02)

Undertook a wide range of roles in many departments and services, i.e. branch supervisor, cashiering, loans/mortgages, real estate, settlements, member services/enquiries, accounts, reception, marketing, legal and financial planning.

Certificate of Business Studies - Saint Thomas Aquinas High School

Office Practice - TAFE

Medical reception training - MediTrain