Strategic Lead -Executing strategic initiatives
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Melbourne‑based consultant with a strategic, outcomes‑driven approach and extensive experience leading complex transformation, governance, and operational excellence initiatives across aviation, telecommunications, banking, and technology sectors. Combines an MBA with a strong engineering foundation to deliver analytical rigour, structured problem‑solving, and enterprise‑wide strategic insight.
Brings a proven track record leading major programs for organisations such as Airways, Telstra, IBM Australia, ME Bank, and NAB, Health and Software companies with deep expertise in stakeholder engagement, cross‑functional leadership, and organisational change. Adept at diagnosing operational challenges, designing scalable solutions, and aligning technology, people, and processes to deliver measurable business value.
With proven capabilities in Quality Assurance and testing disciplines, offering a unique blend of strategic oversight and hands‑on understanding of SDLC, Agile/Waterfall delivery, and end‑to‑end QA processes. Recognised for rapid learning, adaptability, and the ability to translate complex concepts into clear, executive‑ready communication.
Known for a balanced leadership style that integrates emotional intelligence, continuous improvement, and a strong customer‑centric mindset. Positioned to add value as a consultant who can bridge strategy and execution, uplift organisational capability, and drive sustainable transformation.
I look forward to hearing from you.
Best regards,
Project Manager – Payment Gateway (InterSky E‑Way)
As Project Manager for the InterSky E‑Way Payment Gateway Implementation, I led a critical transformation initiative aimed at enhancing the security, reliability, and efficiency of Cloud Software’s payment processing capabilities. This project was designed to modernise the payment infrastructure, reduce operational risk, and support the company’s broader digital transformation strategy.
My responsibilities included defining project scope, establishing governance structures, coordinating technical and business teams, and ensuring alignment with compliance, cybersecurity, and financial‑control requirements. I worked closely with internal stakeholders and external vendors to ensure seamless integration, robust testing, and operational readiness. The new payment gateway not only improved transaction security but also optimised processing workflows, reduced manual intervention, and strengthened Cloud’s ability to support diverse customer and partner needs.
ionMy Project Implementation – SaaS Governance, Quality, and Risk System
I also led the implementation of the ionMy SaaS platform, a comprehensive quality, compliance, risk, and governance management system used to record and report incidents, hazards, risks, maintenance activities, feedback, and continuous improvement actions. This project required a deep understanding of regulatory frameworks, operational processes, and organisational governance structures.
Reporting directly to the CEO and the Samarinda executive leadership team—including community services, residential services, IT, finance, HR, quality, and compliance—I ensured that the system was configured to meet organisational needs, support audit and accreditation requirements, and embed a culture of continuous improvement. My work included stakeholder consultation, requirements gathering, system configuration, testing, training, and change‑management activities to ensure successful adoption across diverse operational teams.
The implementation of ionMy significantly strengthened organisational governance, improved transparency, and provided a unified platform for managing risk, compliance, and quality across multiple service areas.
Consultant – Cloud Software
Throughout my time with Cloud Software, I have held several additional roles that highlight my depth of experience in testing, quality assurance, program coordination, and transformation delivery. These roles include:
Responsible for establishing and executing the test strategy for the payment gateway project, ensuring system integrity, security, and operational readiness.
Led testing activities for a complex financial reconciliation initiative aimed at identifying and resolving revenue discrepancies across systems and processes.
Oversaw end‑to‑end testing for the InterSky program, ensuring alignment with operational requirements, regulatory standards, and safety protocols.
Supported project planning, coordination, reporting, and stakeholder engagement for the ALPAS initiative, contributing to improved project governance and delivery efficiency.
Managed user acceptance testing for a major banking transformation program, ensuring that system changes met business requirements and supported a seamless transition for end users.
Dec 2021 Master of Business Administration (MBA+), AIM Business School, Melbourn, VIC, AU
Mar 2021 Diploma in Management, AIM Business School, Melbourn, VIC, AU
