Robert Katz

My main passions are people and prompt and effective issues resolution.

Open minded, happy, focused and enjoy my work, dedicated, loyal and creating positive working environment whilst exceeding service delivery and support expectations with minimal downtime, risk and cost.

Enjoy learning, teaching, sharing knowledge and linking people, teams and departments.

Enthusiastic in creating positive, trusting, respectful and productive working relationships with end users, vendors and service providers.

Constant investigation and delivery of opportunities to meet business, end-user and projects requirements, reducing costs to deliver valued and effective services.

I am fully accountable and responsible, disciplined and self-managed, capable in working independently, as part of a team as well as leading a team and building internal and external support resources and networks to benefit business continuity, growth and success.

My strengths include operational, technical, financial, billing and sales support and made significant business contributions to companies, which vary from 3rd party contractors, hardware, accessories and vendors, clients to exchange houses and carriers, from a co-ordinating aspect to liaison level as well as SLAs dealings and company’s integrations.

Work experience encompasses financial markets, data vendors, network operations, maintenance and support, having been employed in the financial markets, insurance brokerage, legal services, engineering, manufacturing, constructions, IT consulting and services for large and SMB industries, as well as state and federal governments.

My strengths include operational, technical, financial, billing and sales support and made significant business contributions to companies, which vary from 3rd party contractors, hardware, accessories and vendors, clients to Exchange houses and carriers, from a co-coordinating aspect to liaison level as well as SLAs dealings and company’s integrations.

Work experience encompasses financial markets, data vendors, network operations, maintenance and support, having been employed in the financial data delivery markets, insurance brokerage, legal services, engineering, constructions, IT consulting and services for large and SMB industries, as well as Federal and State governments sectors support.

Over two years Managed Services Provider (MSP) landscape experience, thus foundational level of knowledge to manage resources and deliver services to clients while meeting required compliance and risk management standards using tools, software and technologies provided by the MSPs (Savvis, Sasco/LAN-Net, Optima Technology, HighPoint Australia, UXC Getronics & iKatz Solutions)

Electrical & Electronics Engineering Certificate & Associate Diploma - TAFE & Sydney Institute of Technology