Mayank Agarwal

Senior Technology Product and Program Leader with 15+ years of experience in successfully leading Digital products, Data, AI/ML and platform initiatives into structured executable deliveries across Banking, B2B, SaaS enterprises. Strong command in product operating models and agile methodologies, combining strategic planning, mentorship, execution, and governance. Adept in complex architectures with hands-on expertise in Cloud, Digital, Data, AI/ML and DevSecOps.

Consistent commitment to innovation and operational excellence through thoughtful leadership across globally diverse teams.

Senior Product Owner / Senior Program Manager at Commonwealth Bank of Australia (2022-09 – Present)

Owns strategy, roadmap, and execution for cloud, streaming, analytics, and AI-enabled platform capabilities within the Chief Data & Analytics Office, partnering with engineering, architecture, risk, security, and business teams in a regulated banking environment.

• Defined product direction and execution roadmap for enterprise data and analytics platforms.
• Led an AI-powered modernization of data products from legacy Teradata to AWS, aligning stakeholders throughout the transition.
• Ideation to GA – led delivery of real-time AI/ML data modelling and decisioning analytics using Kafka, Flink, H2O.AI, AWS, and Snowflake across fraud, collections, and loyalty use cases.
• Led AI agent-driven observability initiatives to monitor data lineage, metadata, access roles, and value metrics, improving executive portfolio reporting and accountability.
• Delivered an AI chat bot using LLM and RAG to streamline access to knowledge bases, improve operational efficiency, accelerate decision-making, and shorten onboarding.
• Improved agile delivery efficiency through Copilot AI Agent and Jira Rovo AI Agent based workflow automation, reducing manual effort and accelerated planning and story creation.
• Led cross-functional prioritization, big room planning, RAID management, and stakeholder alignment across architecture, security, risk, compliance, vendors, and business teams.
• Oversaw system integrator partners, vendors, and distributed teams, deliverables, milestones, quality, and accountability across concurrent squads and workstreams.
• Recognition: Team Excellence Award for delivery and engineering excellence.

Product Manager / Program Manager at Livn Group (2021-09 – 2022-09)

Led product strategy and execution for a global API-first B2B SaaS platform, combining roadmap ownership, customer and partner enablement, platform scaling, and go-to-market readiness.

• Owned platform vision, roadmap, and delivery across API products, partner integrations, and web experiences.
• Built and scaled a global API-first SaaS platform that integrated 20+ reservation systems and supported 15000+ operators, enabled by AI-driven data wrangling.
• Optimised partner onboarding time by about 40% through a modular integration framework, standardized REST APIs, sandbox capabilities, and integration playbooks.
• Improved product delivery efficiency by about 25% through mentoring DevSecOps uplift, and stronger business & engineering teams collaboration.
• Implemented experimentation-led delivery using feature flags, A/B testing, and rapid rollback approaches to validate value faster and reduce release risk.
• Led vendor evaluation by floating RFIs, reviewing RFP responses for system integrator partners, managing financials, and establishing a 10+ member offshore team from the ground up to support scale and delivery capacity.
• Partnered with business stakeholders and partners to improve throughput, reduce friction, and strengthen adoption outcomes through PI planning, RAID management, and delivery governance.
• Recognition: Go Getter Award for scaling the platform and partner adoption.

Technical Project Manager at Standards Australia (2021-04 – 2021-09)

Delivered digital experience and analytics initiatives that improved customer engagement, reporting capability, and stakeholder visibility across internal and vendor teams.

• Led CX and UX improvements for digital products enhancing user engagement by about 30% through improved accessibility, navigation, content discoverability, and CDN optimizations.
• Envisioned and built automated analytics practice integrating Salesforce CRM, Azure Data Factory, and Power BI, improving reporting cadence by 25% and minimising manual operations.
• Aligned stakeholders, vendors, and technical teams to deliver roadmap outcomes with strong governance, quality control, and business alignment.

Product Delivery Lead at Fujifilm Business Innovation (2019-06 – 2021-04)

Led execution of scalable SaaS communication and auditing products for enterprise clients, balancing roadmap execution, customer outcomes, and operational readiness.

• Developed and launched scalable SaaS communication and auditing products, driving adoption across 12+ enterprise customers with strong delivery governance and customer alignment.
• Established Agile ways of working, leading planning, backlog grooming, and RAID management to improve delivery discipline and execution efficiency by about 25%.
• Recognition: Commendation for stakeholder engagement and delivery excellence.

Engineering Manager at Oracle Corporation (2013-06 – 2019-02)

Senior Technical Associate at Goldman Sachs (2012-06 – 2013-06)

Senior Staff Engineer at Dell EMC (2008-04 – 2012-06)

Software Engineer at Wipro Technologies (2006-09 – 2008-04)

Certificate in Advanced Analytics – UNSW, Australia (2024-08 – 2025-03)

Bachelor of Technology in IT – Uttar Pradesh Technical University, India (2002-08 – 2006-06)