Head of Data & Analytics at TrustMark (2025-09 – 2026-01)
Executive leadership of a six-person function during a period of strategic and organisational change for the UK Government-endorsed quality scheme supporting approximately 14,000 registered businesses. Mandate covered enterprise strategy, operating-model design, governance, regulatory reporting, commercial growth and sequencing of data, technology and AI investment. Reason for leaving: Redundancy of role.
- Developed an enterprise data and information strategy aligned to TrustMark's ambition to increase non-government revenue from 30% to 50%; identified an estimated £2.3m annual opportunity through improved use of scheme, business and market data.
- Implemented a DAMA-DMBOK-aligned governance framework across Finance, Marketing, Operations, Technology, Audit and regulatory functions, clarifying ownership, stewardship, decision rights and accountability.
- Established executive and regulatory reporting supporting obligations to DESNZ and Ofgem, strengthening transparency, confidence and control in a highly scrutinised government-aligned environment.
- Rationalised the reporting estate from approximately 30 dashboards to 15 priority products, reducing duplication and maintenance effort while improving executive adoption and focus on decision-critical measures.
- Expanded the Data Guild into a cross-functional operating model linking business priorities, data ownership, technology delivery and regulatory requirements; improved prioritisation and accelerated issue resolution.
- Created the foundations for responsible AI adoption by addressing information quality, access, ownership and governance before introducing automation and generative AI capabilities.
- Partnered with executive leadership on enterprise information architecture, Microsoft ecosystem opportunities and the practical sequencing of governance, analytics, automation and AI investment.
Head of Data at Investment Discounts On Line (The Idol) – Legal & General Group (2024-09 – 2025-09)
Led enterprise data and governance transformation for a digital insurance and comparison business within Legal & General. Replaced fragmented reporting with trusted capability, strengthened compliance from Red to Green, redirected analytical capacity and established foundations for AI-enabled decision-making. Reason for leaving: Resignation.
- Delivered a ClickHouse enterprise warehouse and integrated data model, creating the organisation's first trusted single source of truth across commercial, customer, product and operational reporting.
- Rationalised a fragmented reporting estate by retiring approximately 40 redundant dashboards, releasing up to 40% of analyst capacity and redirecting effort toward commercially material KPIs and decision support.
- Used customer-journey, acquisition and conversion-funnel analytics to identify an estimated £325k revenue uplift opportunity and enable leadership to prioritise higher-conversion channels and interventions.
- Designed and implemented an enterprise governance framework recognised by Legal & General, contributing to the business moving from Red to Green compliance status and reducing operational and regulatory risk.
- Directed a £500k investment in Pyramid Analytics, establishing governed self-service and AI-assisted analytics capability and creating foundations for future GenAI use cases.
- Worked across Technology, Product, Marketing, Sales, Finance and Legal & General stakeholders to align data priorities with customer experience, revenue growth and group control expectations.
- Reframed data from a reporting service into an enterprise capability supporting digital customer journeys, commercial optimisation, executive decision-making and responsible innovation.
Head of Data & Analytics at Secure Code Warrior (2022-08 – 2024-02)
Global transformation leadership of a ten-person data team across Australia and Europe within a fast-growth cybersecurity SaaS company. Built the enterprise data platform, aligned Product, Engineering and Commercial teams, standardised performance measures and improved executive visibility of growth, retention and customer health. Reason for leaving: Redundancy of role.
- Built an enterprise AWS Data Lake integrating Salesforce, product telemetry, Customer Success, Finance and Marketing data, establishing the company's first global single source of truth.
- Standardised performance measures and executive reporting across Product, Marketing, Sales and Customer Success, reducing conflicting definitions and improving organisational accountability.
- Rebuilt customer-health, renewal and churn-risk analytics to identify intervention opportunities earlier; supported an estimated 5% improvement in ARR performance.
- Established a Data Guild operating model connecting Product, Engineering and Commercial teams around shared definitions, stewardship, prioritisation and governance.
- Partnered with executive leadership weekly and presented to Board stakeholders quarterly on growth, retention, product adoption, customer health and operational performance.
- Optimised cloud and analytics expenditure while supporting continued platform growth, balancing capability expansion with FinOps discipline and commercial value.
- Led multidisciplinary specialists across data engineering, analytics, data science and governance, creating clearer accountability, professional standards and delivery focus.
- Worked in a globally distributed, fast-growth environment where platform capability, cyber risk, customer outcomes and investor expectations required consistent executive alignment.
Chief Data Officer at Talentpay (2021-02 – 2022-07)
Executive responsibility for governance, commercialisation and international scale-up within a payroll and advertising-rights technology company. Introduced enterprise-grade controls, protected major contracts and converted internal security capability into a new SaaS revenue proposition. Reason for leaving: Resignation.
- Directed the organisation-wide ISO 27001 certification programme, protecting an estimated A$5m contract base and strengthening credibility with enterprise and global agency customers.
- Transformed internally developed security and rights-management capability into the PURMSec SaaS proposition, creating an estimated A$1m annual revenue opportunity.
- Built executive relationships with WPP, Omnicom, Publicis, Dentsu and IPG, translating technical controls, governance and platform capability into commercial confidence and adoption.
- Established governance aligned to GDPR, CCPA and international privacy expectations, supporting expansion across Australia, New Zealand, the UK, Europe and North America.
- Worked across product, engineering, operations, finance and commercial teams to strengthen information control, customer reporting and product-market positioning.
- Balanced start-up pace with enterprise-grade governance, introducing the structures required to protect contracts, enable scale and satisfy sophisticated global customers.
Head of Data & Analytics at Australian Radio Network / iHeartRadio Australia (2020-01 – 2020-09)
Built a new data and analytics capability during severe COVID-19 disruption to the advertising market. Enabled the CEO and commercial leadership to respond rapidly to changing audience, advertiser and revenue conditions while improving cross-channel decision support. Reason for leaving: Redundancy of role (COVID).
- Delivered audience, campaign and advertiser-performance analytics that enabled commercial leaders and clients to optimise spend during a period of exceptional uncertainty.
- Supported retention of key advertising relationships by improving evidence of campaign reach, engagement and effectiveness across broadcast and digital channels.
- Connected customer, digital, audience and commercial information across an omni-channel media environment spanning radio, streaming, mobile and advertiser interactions.
- Improved executive visibility of revenue, audience and campaign performance, helping leadership prioritise commercial action as market conditions shifted rapidly.
- Established the basis for more consistent data-driven decision-making across commercial, marketing and digital functions.
Close Brothers Asset Finance & Leasing (2019-04)
