Phyllis Mwanza

I am a result oriented Customer Relations Specialist offering a wide range of customer services.

Apr 2012 – Jan 2023 – Café’ Wani – Guest Services/HR Coordination – Full Time

Customer relations activities viz;

• Ensure that customer needs and desires are met
• Relate with chefs, maintenance, transportation, and security managers
• Order supplies and coordinate services from outside vendors
• Managing reservations, Menus, queries, emails and phone calls.
• Ensure that lobby area is tidy and presentable
• Managing Financial transactions; billings, invoices etc
• Attend to customer complaints and resolve them in a timely manner
• Greet customers as they step into the Café’ facility and manage seating plans
• Human Resources activities viz;
• Manage employees time sheets and rosters
• Advertise, screen, shortlist and interview candidates
• Prepare employment contracts and probation review
• Ensure discipline by employees
• Ensure industrial harmony
• Review labour numbers
• Facilitate performance reviews

• Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
• Informing customers of shop promotions to encourage purchases.

• Welcoming guests and directing them to various desired areas
• Answering incoming telephone calls from prospective and existing guests
• Assisting guests with hotel reservations
• Assigning rooms and suites to guests
• Processing credit card transactions for lodging, room service and other hotel costs

• Sorting linens, towels, clothing and other laundry items by color, size and material
• Wrapping laundry items for pickup or delivery to customers and hospitality guests
• Restock room supplies such as linens, towels, toiletries, and coffee
• Dust all furniture, fixtures, and appliances in the room
• Empty trash cans and replace garbage bags
• Vacuum hallways and common areas
• keep food preparation areas clean
• clean kitchen equipment and appliances
• clean benchtops, floors, ovens and ranges
• receive, lift, handle and store food deliveries

Bachelor's degree in Human Resources Management