Shino K

Customer-focused retail and sales professional with experience in Japan and Australia across fashion retail, client service, membership sales, hospitality and independent jewellery retail. Skilled in building customer relationships, recommending products, processing payments, managing stock and supporting daily store operations. Bilingual in Japanese and English, with a genuine interest in jewellery, fashion, beauty and lifestyle retail.

Front Desk Receptionist & Administrative Assistant - Club Pilates - Tokyo, Japan

(2024-04 - 2026-03)

• Welcomed and assisted members, delivering personalised service to a community of over 600 clients.
• Supported membership sales, explained services and offers, and helped with client onboarding and retention.
• Handled customer enquiries, bookings, payments and daily front-of-house operations.
• Maintained a welcoming, organised space and collaborated with the wider team.

Independent Jewellery Designer & Retailer - Gemolya - Japan & Australia

(2023)

Self-employed

• Create and sell handmade jewellery, providing product advice and personalised customer service.
• Manage market stall presentation, customer enquiries, sales transactions and order fulfilment.
• Maintain stock, product listings and online sales through Shopify and Ecwid.

Sales Associate - e-Seikatsu Co., Ltd. - Tokyo, Japan

(2021-04 - 2021-11)

• Supported new and existing business clients through customer enquiries, sales follow-ups and administrative support.
• Maintained accurate customer and sales records and assisted with consultative upselling.

Fashion Retail Sales Assistant - GALLARDAGALANTE - Japan

(2019 - 2019)

• Assisted customers with fashion product enquiries and shopping decisions.
• Supported sales and day-to-day store operations.

Front of House Team Member - Various hospitality venues - Japan & Australia

(2017 - 2023)

• Provided friendly, efficient service in busy customer-facing environments.
• Processed orders and payments, resolved enquiries and supported team operations.

Advanced Diploma - Jewellery and Object Design - Melbourne Polytechnic (2022 - 2024)

Bachelor - Economics - Gakushuin University (2017 - 2021)