Shwetha S
ScrumMaster® (CSM®) |Genesys Cloud CX, Pureconnect
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About
ScrumMaster® (CSM®) |Contact Center Technology | Interactive Voice Response (IVR) | Genesys Pureconnect | Genesys Cloud CX |Amazon Connect | Edify Voice Interactive Platform (EVIP) | Siebel
Experience
Overall 10+ years of work experience in Information Technology industry as a Scrum Master (3 years), CCaaS Application developer in different contact center platforms like Genesys Cloud CX, Genesys Pure Connect, Amazon Connect, Edify Voice Interactive Platform (EVIP) and Siebel CRM. Great knowledge of integration of Contact Center software with CRM solutions like Salesforce, Siebel, MSCRM. Great exposure to a variety of domains like Healthcare, Insurance, Telecommunications, Aviation and Life Sciences for major clients
Education
Bachelor of Engineering – Computer Science and Engineering
Visvesvaraya Technological University - Karnataka, India
