Skylar Zhu

Customer-focused and confident sales candidate with experience in fast-paced customer service environments. Skilled in understanding customer needs, recommending suitable products, handling payments and creating a warm and positive customer experience. Strong communication and interpersonal skills, with the ability to build rapport quickly with customers from diverse backgrounds.

Reliable, energetic and quick to learn, with flexible availability for casual, weekend, public holiday and Christmas shifts.

School Hearing Screening Volunteer / Audiology Student at Primary Schools (2026 – Present)

• Communicated confidently and professionally with children, parents and school staff.
• Built rapport quickly to help children feel comfortable during hearing screening.
• Adapted communication style to suit different personalities, ages and levels of confidence.
• Explained procedures clearly using simple and reassuring language.
• Worked collaboratively with supervisors and team members in busy screening environments.
• Developed strong interpersonal skills, patience and attention to detail.

Audiologist – Clinical Placement at UQ Audiology Clinic / UQ Healthy (2026 – Present)

• Gained practical experience in a clinical audiology setting under the supervision of qualified audiologists.
• Communicated with clients to gather relevant information and understand their hearing-related concerns.
• Assisted with audiological assessments and clinical procedures under supervision, within student scope of practice.
• Practised explaining hearing assessment procedures using clear, patient-friendly language.
• Developed client-centred communication skills, professionalism and confidence in a healthcare environment.

Front of House Team Member at Laytea (2024-09 – 2025-09)

• Delivered friendly and personalised customer service in a fast-paced environment.
• Engaged with customers to understand their preferences and recommend suitable drinks and menu items.
• Suggested additional products and options to improve the customer experience and support sales.
• Processed customer orders and payments accurately using POS systems.
• Built positive relationships with regular customers through friendly and attentive service.
• Responded to customer questions and concerns calmly and professionally.
• Maintained strong product knowledge to confidently explain menu items and available options.
• Worked independently during opening and closing shifts while maintaining high service standards.

Retail Sales & Brand Promotion at Part-time / Promotional Roles

• Engaged with customers to understand their needs and recommend suitable products.
• Promoted floral products and Blue Moon laundry detergent through face-to-face customer interactions.
• Explained product features, benefits and pricing to support customer purchasing decisions.
• Responded to customer questions and used friendly, persuasive communication to encourage sales.
• Developed practical experience in customer engagement, product promotion and sales conversations.

Master of Audiology – University of Queensland (2026)

Master of Computer Science – University of Leicester (2024 – 2025)