Yilong Zhu

As a recent graduate with a Bachelor's degree in Artificial Intelligence and Data Analytics from the University of Technology Sydney, I bring a solid foundation in data analysis, machine learning, and data visualization. With practical experience in SQL, Python, Tableau, and Excel, as well as a background in teaching data analytics, I am eager to contribute to data-driven decision-making and innovative solutions in a dynamic analyst role.

Data Analyst Tutor at S'Key Education (2023-08 – Present)

Conducted weekly tutorials and mentored students in data analysis techniques and lifecycle

• Conducted weekly tutorials, instructing students in data analysis techniques using Excel, Tableau, and other analytical tools to solve complex analytical problems
• Guided students through the full data analysis lifecycle: defining objectives, formulating research questions, collecting, cleaning, and analyzing data for actionable insights
• Developed and delivered structured presentations, enhancing students' understanding of data visualization, analytics, and real-world applications
• Created customized learning materials and mentored students in data cleaning, manipulation, and reporting, driving significant improvements in analytical proficiency
• Led interactive sessions focused on practical applications of data analytics, preparing students for real-world data-driven scenarios through hands-on projects and case studies

Boba Barista at MIXUE Ice Cream & Teashop (2025-03 – Present)

Prepared beverages and managed customer orders in a fast-paced environment

• Prepared a variety of beverages and kitchen toppings efficiently in a fast-paced environment
• Took and processed customer orders with accuracy and a focus on excellent service
• Maintained cleanliness and hygiene standards across all work areas
• Collaborated effectively with team members to ensure smooth daily operations and customer satisfaction
• Demonstrated strong multitasking skills while managing front-of-house and back-of-house duties

Account Manager at TMGM (2025-11 – Present)

Onboarded and managed trading clients, providing personalized support and client relationship management

• Onboarded and managed a portfolio of new retail and institutional trading clients, ensuring a smooth transition from lead to active account
• Built and maintained long-term client relationships by providing personalised support and proactively addressing account needs
• Educated clients on trading platforms, products, and market instruments to improve engagement and trading confidence
• Identified upselling and cross-selling opportunities within the existing client base, contributing to revenue growth and increased account activity
• Acted as the primary point of contact for client queries, resolving issues efficiently to maintain high satisfaction and retention rates
• Collaborated with internal teams (dealing, compliance, and marketing) to deliver a seamless client experience

Bachelor of Computing Science (Honours) in Artificial Intelligence and Data Analytics – University of Technology Sydney (2021-02 – 2024-12)