Yingqi Wang

I am currently studying for a Master of Cybersecurity at Monash University and have a background in information systems and database environments. Through my studies and previous work experience, I have gained practical experience in system maintenance, troubleshooting, and supporting technical operations. I am comfortable working with different system environments and assisting users in resolving technical issues.

I am now looking for an entry-level IT Support, Technical Support, or Service Desk role where I can continue developing my technical skills while providing reliable support to users.

retail customer service - Australia Post LPO

(2025-03)

In this customer-facing role, I handled a variety of service transactions, including parcel lodgement, financial transactions, and identity verification services, which required strict attention to security procedures. I frequently assisted customers in resolving service-related issues and helped them select appropriate postal and logistics solutions. Additionally, I maintained relationships with regular customers.

This experience enhanced problem-solving ability, communication skills, and reliability.

Internship Integrated Operations and Maintenance - Wonders Information CO.,LTD.

(2024-10 - 2025-02)

During my internship, I supported enterprise system operations with a focus on database security enhancement, routine system maintenance, and performance improvisation. I assisted with system deployment tasks, monitored system performance, and contributed to issue resolution in real operational IT environments. This role strengthened my understanding of system stability, infrastructure support processes, and practical information systems applications.

EAST DONCASTER SECONDARY COLLEGE Melbourne, Australia

Bachelor of Design Computing - Design Computing - THE UNIVERSITY OF SYDNEY Sydney, Australia

Master of Cybersecurity - Cybersecurity - MONASH UNIVERSITY Melbourne, Australia