Ziyi Jia

Master of Social Work (Qualifying) candidate, expected to complete in December 2026, with experience across community mental health, statutory child protection and disability support. Practical experience in client engagement, assessment, case planning, outreach and home visits, referrals, risk assessment, professional documentation and multidisciplinary collaboration. Previous placement with Your LINC Mental Health Services provided direct experience in community-based mental health support, while my current DCP placement has further developed my skills in risk awareness, professional judgement and complex case coordination.

I work from a trauma-informed, strengths-based and culturally responsive approach and am bilingual in English and Mandarin.

Social Work Student– Final Placement at Department of Child Protection - Guardianship Team (2026-08 – Present)

• Co-allocated to four children and young people, taking an active role in case management tasks including school applications, appointment attendance, liaison with carers and service providers, and Aboriginal Family Support Services consultation.
• Support child-centred case management through home visits, family contact, case planning and reviews, placement support and transition planning, with consideration of safety, wellbeing, developmental needs and placement stability.
• Independently answer the team duty phone, responding to enquiries, gathering relevant information, identifying immediate safety concerns, and escalating or diverting callers to appropriate services in line with team procedures.
• Participate in family conferences, case team meetings, annual reviews and multidisciplinary consultations involving issues such as parental mental health, substance use, domestic and family violence, attachment, education and cultural connection.
• Prepare case notes, meeting minutes, case plan and review updates, referrals, information requests and other professional documentation, while collaborating with schools, health services, NDIS, police and community organisations.

Disability Support Worker at Cultural Care Services (2026-01 – Present)

• Provide strengths-based, person-centred support to children, young people and adults with mental health, disability and complex care needs across home, school and community settings.
• Provide practical in-home and community support with daily routines, appointments, school and therapy transport, medication prompting and community participation while promoting safety, choice and independence.
• Observe and communicate changes in wellbeing, behaviour and safety, working with families, schools, allied health professionals, nurses, coordinators and service teams and escalating concerns appropriately.
• Complete clear case notes, handovers, wellbeing updates and risk-related documentation in line with service procedures and individual support plans.

Social Work Student – First Placement at Centacare Catholic Community Services- Your LINC Mental Health Services (2025-10 – 2026-02)

• Participated in supervised mental health outreach and home visits, contributing to client engagement, needs and goal review, discharge planning, referrals and interagency collaboration.
• Co-facilitated community wellbeing programs, including a weekly playgroup for approximately 5–9 pre-school children and carers, gardening activities and a fitness group, building rapport with participants and supporting safe, inclusive engagement.
• Supported front-desk operations at Wandana, including answering phone enquiries, responding to walk-in clients and directing people to appropriate services and supports.
• Prepared professional documents under supervision, including Individual Support Plan components, worker safety risk assessments, surveys and service improvement materials, and completed post-visit case notes.

Disability Support Worker at Scarlet Homecare (2025-08 – 2026-01)

• Provided in-home and community support to NDIS participants and aged care clients with autism, dementia, acquired brain injury and mental health challenges, using calm communication, de-escalation and risk awareness.
• Supported daily living, personal care and community access while maintaining professional boundaries, documenting progress and communicating relevant updates to families and service coordinators.

Master in Social Work – Flinders University (2024-10 – 2026-12)

Bachelor in Social Work – China University of Labour Relations (2019-09 – 2023-06)