Zoe Klein

Experienced Administration, Operations & Executive Support professional with more than 15 years' experience supporting senior leaders, managing business operations, accounts and administration, and keeping busy workplaces running efficiently. Highly organised, proactive and approachable, with strong stakeholder relationships, excellent digital proficiency and a practical, solutions-focused approach. I'm quick to learn new systems, manage competing priorities and work confidently both autonomously and within a team.

Alongside my professional career, I founded Ohh My Glo, an Australian consumer brand. I have deliberately structured and automated the business to operate outside standard working hours, using AI and digital tools to streamline customer enquiries, content and administration. I am also transitioning away from my spray tanning business, giving me greater capacity and allowing me to return to more structured working hours within a collaborative team environment.

I am now seeking a long-term four-day or full-time hybrid role where I can contribute my broad experience across administration, operations, accounts and executive support.

Founder & Director at Ohh My Glo (2021-01 – Present)

Founded Ohh My Glo after identifying a gap in the self-tanning market through 10+ years as a professional spray tanner. I worked with Australian chemists for 14 months to develop Australia's first self-tan setting spray, growing the business from concept to an award-winning brand with national retail distribution.

• Manage business operations, administration, finance, customer service, suppliers, logistics and inventory.
• Designed and built the e-commerce website and created product labels, packaging and digital brand assets.
• Manage e-commerce, order fulfilment, email marketing, digital content and website administration.
• Coordinate manufacturers, freight providers, suppliers and retail partners.
• Implement AI and automation to streamline business operations, including an AI-powered website assistant that handles common customer enquiries and flags those requiring personal follow-up.
• Manage competing priorities and resolve operational issues autonomously.

Founder & Director at Ohh My Glo (2021-01 – Present)

• Grew Ohh My Glo from concept to national retail distribution.
• Developed Australia's first self-tan setting spray, winner of the 2023 SHE-com Tanning Product Award.
• Secured retail distribution with Drakes Supermarkets and Chemist Warehouse Marketplace.
• Featured across Australian and international media, including Vogue UK, Mamamia, Beauty Crew and Urban List.

Founder & Owner at Tan By Zoe (2014-01 – Present)

After years of paying for spray tans that left my fair skin looking like a terracotta pot, I bought professional tanning equipment and solution only to discover spray-tanning myself wasn't quite so easy. With litres of solution left, I began practising on friends. I soon realised I had a natural ability to create the healthy, natural-looking result I had always struggled to find myself and saw an opportunity to turn it into a business.

Word spread quickly, and what started by chance grew organically into a successful business with a loyal long-term client base.

• Manage appointments, enquiries, payments, client records and business administration.
• Deliver highly personalised customer service, building strong long-term client relationships and repeat business.
• Manage website content, social media, client communications and database records.
• Manage scheduling and competing client demands autonomously, including high-volume peak periods.

Personal Assistant / Lead Administrative Support at Star Health (2021-01 – 2021-12)

When pandemic restrictions temporarily closed my beauty business, I returned to my administration background and joined Star Health's COVID Response team, supporting senior leadership.

• Provided high-level Personal and Executive Assistant support to the General Manager of COVID Response Team in an extremely fast-paced and constantly changing environment.
• Managed the GM's calendar, meetings and priorities, ensuring he was organised and fully prepared with the required information and documentation.
• Prepared agendas, attended meetings, took accurate minutes and tracked follow-up actions.
• Anticipated administrative needs and proactively ensured the GM had everything required to work effectively.
• Maintained organised records and handled highly sensitive and confidential pandemic information with discretion, sound judgement and exceptional attention to detail.

Director & Office Manager at Dentacare (2014-01 – 2017-12)

Following the passing of my mother in 2014, I stepped in to take responsibility for the family business she had built and was appointed Director. I managed its day-to-day operations and ensured business continuity during a significant period of transition, ultimately leading the business through to a successful sale in 2017.

• Managed day-to-day business operations, administration, bookkeeping, accounts payable and receivable, reconciliations and financial records.
• Managed the end-to-end membership process, including new registrations, payments, data entry, member records and issuing membership materials.
• Liaised with printers and suppliers, managing stock levels and reordering to ensure membership materials were always available.
• Managed relationships with participating dentists and proactively approached new dental practices to expand the provider network.
• Handled member and dentist enquiries across phone and email, providing ongoing administrative support.

Director & Office Manager at Dentacare (2014-01 – 2017-12)

• Modernised the largely phone-based membership process, engaging and coordinating a web designer to develop and launch a new website with online member sign-up.
• Successfully led the business through to sale in 2017 after taking over operations and being appointed Director in 2014.

Finance Administration at Live Nation (2015-01 – 2017-12)

I joined Live Nation part-time while continuing to manage Dentacare outside standard work hours, keen to return to a collaborative team environment while continuing to support the family business.

• Provided administrative and financial support to the finance team within a fast-paced national entertainment organisation.
• Reconciled corporate credit card statements and touring expenses, maintaining accurate supporting documentation.
• Managed accounts administration, data entry, database records and financial filing systems.
• Liaised with internal stakeholders to resolve account queries while managing competing priorities and deadlines.

Account Manager at Centra Commercial Interiors (2012-01 – 2014-12)

I continued my career in commercial interiors, combining sales, client relationship management and end-to-end project coordination.

• Managed commercial projects from quotation through to delivery and installation, ensuring timelines and budgets were met.
• Managed a sales pipeline with monthly targets of approximately $100K, consistently achieving targets through proactive quoting, follow-up and pipeline management.
• Built strong relationships with clients, suppliers, architects and internal stakeholders.
• Coordinated suppliers, manufacturers, freight providers and installers to ensure smooth project delivery.
• Managed scheduling, project records, databases, inventory and general office administration.

Account Manager / Project Coordinator at ChairBiz (2010-01 – 2012-12)

Moved into commercial interiors, combining account management with project coordination and design.

• Managed commercial furniture projects from quotation through to delivery and installation.
• Prepared quotations, proposals, purchase orders and project documentation.
• Managed sales pipelines, quote follow-ups, CRM records and client relationships.
• Coordinated suppliers, manufacturers, freight and delivery requirements.
• Managed showroom administration and supported website redevelopment with content, design input and user feedback.

Campaign Manager → Account Manager at 3D Interactive (2008-01 – 2010-12)

• Coordinated eDM campaigns for 11 Account Managers nationwide, managing schedules, assets and concurrent deadlines.
• Ensured campaigns were accurately set up, tracked and delivered on schedule.
• Progressed into Account Management, managing client relationships, sales pipelines, KPIs and monthly targets.
• Built strong relationships with advertising agencies and consistently exceeded sales targets, achieving approximately 150% of monthly target.

Sales & Visual Merchandising at CM's Menswear (2007-01 – 2008-12)

• Managed day-to-day store operations, customer service, sales and general administration.
• Managed visual merchandising, product presentation, stock ordering and inventory.
• Created signage and promotional materials using my design and merchandising skills.
• Recognised for my design capabilities and offered additional responsibility for the company's online store and brand image.

Office Administration / Receptionist at Charles Leski Auctions (2003-01 – 2006-12)

• Provided reception and administrative support across phone, email and customer enquiries.
• Supported the CEO with administration, correspondence and day-to-day business requirements.
• Recorded bids live during auctions, maintaining accurate real-time auction records and documentation.
• Coordinated auction registrations, customer records, databases and high-volume data entry.
• Updated website imagery and digital content using Adobe Photoshop.

Diploma of Arts in Visual Merchandising – RMIT University (2003-01 – 2005-12)

Victorian Certificate of Education – Melbourne Girls' College (2002-12)