Ashfaque Ul Alam

Senior Technical Program Executive with 27+ years of cross-sector leadership specializing in the end-to-end lifecycle delivery of Enterprise ICT, cloud infrastructure, AI automation, and large-scale digital transformations. Proven track record directing complex, multi-site programs up to USD $26M in portfolio value, managing high-level stakeholder expectations, and holding global OEM vendors to strict SLA frameworks. A disciplined strategist certified in PRINCE2 and ITIL who bridges technical architecture with business governance to consistently capitalize multi-million dollar technology budgets on time and within scope.

BANGLADESH ONLINE LTD. (BOL) | Dhaka, Bangladesh (Deputy General Manager — Voice Communications | May 2021 – Present)

· Infrastructure Lifecycle Project Management: Directing national ISP/IPTSP voice infrastructure projects, handling full lifecycle upgrades for core routing switches and ICX upstream pipelines.

· Capacity Planning & Scaling: Successfully managed the scaling of core telecommunications systems, resulting in a 62% expansion of the enterprise customer base.

· SS7 to SIP Migration Project: Served as a core project team member for Bangladesh’s first All-IP National Call Exchange Migration, achieving project completion with a benchmark-setting downtime of only 22 minutes.

· International Network Rollout: Orchestrated the cross-border infrastructure rollout and expansion of internal networks across 22 countries, establishing strategic OEM vendor management frameworks.

· R&D Project Governance: Founded and leading an internal innovation lab dedicated to managing project pipelines for next-generation IPTSP services and product development.

CREATIVE ENGINEERS. | Dhaka, Bangladesh (Head of UC & IT Business | Mar 2020 – May 2021)

· Enterprise ICT Program Delivery: Governed end-to-end implementation and delivery lifecycles for integrated Unified Communications (UC), Dell storage arrays, and Prism ERP systems.

· B2G Tender & Bid Governance: Directed complex public sector digitization initiatives under the strict DGDP Procurement Framework, managing the onboarding of foreign OEMs and project team creation.

· Turnkey Infrastructure Rollouts: Managed the comprehensive technical deployment lifecycle for major corporate and military accounts, including Creative Paper Mills, Bangladesh Navy IT, and the Police Academy.

KAZLA TECHNOLOGIES LTD. | Dhaka, Bangladesh (Head of Solutions & Service Delivery | Aug 2018 – Jan 2020)

· Cross-Functional Resource Orchestration: Managed complex, cross-functional project teams including software developers, DevOps engineers, cybersecurity specialists, business analysts, QA engineers, and UI/UX designers to execute highly integrated B2G digital solutions.

· Strategic Board-Level Governance: Appointed to the corporate Strategic Advisory Board, actively steering company growth vectors and defining B2G contract acquisition blueprints.

· $26M BdREN Program Delivery: Served as the head technical program manager for a landmark USD $26 Million nationwide education infrastructure deployment spanning 28 sites (17 Medical Colleges and 11 Research Institutions). Supervised the full project lifecycle, covering:

o Civil & Infrastructure: Civil engineering works, electrical systems, acoustic conditioning, and multimedia hardware setups.

o Central Project Architecture: Core deployment of Cisco CUCM, CMS, Expressway, and Wowza Streaming Engines.

o Edge Terminal Setup: Nationwide integration of Cisco Room Kit+ and SX-80 telepresence endpoints.

· Nationwide Telemedicine Infrastructure Projects: Commanded the rollout of 122 countrywide healthcare infrastructure nodes under strict project delivery timelines:

o DG-Health (50 Sites): Implemented regional data center structures, a central 24/7 Network Operations Center (NOC), and a WhatsUp Gold real-time monitoring suite.

o DG-Family Planning (72 Sites): Governed the largest single remote telemedicine hardware rollout in the country's family planning sector.

BANGLALINK DIGITAL COMMUNICATIONS | Dhaka, Bangladesh (Progressive Roles: UC Systems Deputy Manager à VAS & MFS Deputy Manager à Digital Channels & AI Lead | Mar 2013 – Jul 2018)

· Tier-1 Scale Project Governance: Headed the Unified Communications division, directing technical upgrades and availability lifecycles for an Avaya CC-Elite contact center network supporting 40 Million+ subscribers.

· $17M Financial Stewardship: Served as the prime financial and timeline planner for the Smart CapEx Initiative, achieving a 97% on-time capitalization rate on a USD $17 Million annual technology allocation.

· Digital Infrastructure Ecosystems: Served as the core DevOps focal point for My Banglalink App, Chatbot, and e-Selfcare digital products, coordinating automated deployment pipelines and secure platform releases for a 40M+ subscriber network.

· First-in-Nation AI Chatbot Launch: Spearheaded the conceptualization, budgeting, and milestone tracking for Bangladesh's first telecom AI Chatbot project, decreasing live call agent volumes by 27% within 120 days.

· Core Technology Transformation (USIM Migration): Commanded the countrywide SIM swap project to the USIM card standard across 3 distinct global OEMs, securing honors for the most cost-efficient core migration in company history.

· MFS & Payment Integration Projects: Coordinated infrastructure readiness, secure payment gateway hookups, and monthly delivery auditing for the ComViva Mobile Financial Services platform.

· Revenue Optimization Project Delivery: Overhauled a legacy non-profit service by implementing an A2P SMS Spam Filter and revenue-sharing framework, yielding the first annual profit from A2P in company history.

· OpEx Reduction Project: Managed the technical outsourcing project for a new Tele-Marketing Unit (TMU), permanently decreasing ongoing business unit OpEx by 25% to 37%.

· Risk & Security Governance: Served on the IT Security Core Team, managing annual VAPT assessments, quarterly telecom SOX compliance audits, and an Enterprise DMZ rewrite that maintained a 99.99% core service uptime.

AGC NETWORKS PTE LTD | Dhaka, Bangladesh (Service Delivery Manager / Technical Services Manager | May 2010 – Jan 2013)

· Multi-Site Contact Center Programs: Managed localized deployment operations across Bangladesh, steering 6 system-integrator partner firms to launch 6 major enterprise contact centers (including DHL, Eastern Bank Ltd, and Rahimafrooz).

· MNC Systems Delivery: Directed the deployment of secure corporate UC projects for tier-1 multinational companies, including Wells Fargo, Walmart, HSBC, and the World Bank.

· Hospitality Telecom Implementation: Handled end-to-end technical project management for the Pan Pacific Sonargaon Hotel, introducing a 400-room integrated hospitality telephony framework featuring complete FCS/PMS linkages.

WIPRO NETWORKS PTE LTD. | Dhaka, Bangladesh (Technical Advisor (BD Operations) | Feb 2007 – Apr 2010)

· $10M+ Public Infrastructure Rollout: Headed the countrywide technical implementation of the Bangladesh Railway Telephony Program, managing a USD $10M+ carrier-grade network migration over 12 Nortel 61C Meridian nodes with uniform dialing plans.

· Banking Infrastructure Project Execution: Handled core network design, DMZ segmentation, and firewall deployments for Prime Bank, alongside enterprise contact center implementations for Standard Chartered Bank.

BRAC BANK LTD. | Dhaka, Bangladesh (Assistant Manager, Communication & Network | Dec 2005 – Jan 2007)

· Greenfield Network Delivery: Designed and executed the rollout of BRAC Bank’s first-ever managed network architecture, linking 42 initial branches and maintaining a 97.65% connectivity uptime.

· Core Data Center Deployment: Coordinated the engineering and hardware lifecycle for core financial data center setups, hitting a 99.99% availability metric.

· Remittance Infrastructure Project: Received the prestigious Chairman's Award for designing and rolling out a secure private APN-based network across 700 remittance distribution nodes.

· Core Banking System (CBS) Migration: Served as an infrastructure core team member managing the technology migration and transition pathways for the bank's core banking platform.

STANDARD CHARTERED BANK | Dhaka, Bangladesh (Technical Analyst | Jan 2003 – Nov 2005)

· Multi-Platform Connectivity Projects: Managed and optimized inter-branch network connectivity across a diverse infrastructure footprint, utilizing optical fiber, radio, DDN, leased lines, and VSAT technologies.

· Enterprise Contact Center Implementation: Earned the Outstanding Performance Award for leading the technical deployment of the bank's customer contact center using a Nortel Meridian solution.

· Automated Network Governance: Received the Leading The Way (LTW) Award for the end-to-end implementation of JFFNMS, establishing a 100% remotely manageable, platform-independent Network Management System.

· Core Financial Migrations: Served as a core infrastructure team member governing the technical transition pathways during high-stakes Core Banking System (CBS) / Electronic Banking System (EBS) migrations and countrywide ATM deployments.

DIGITAL CONSTRUCTION LIMITED (DCL) | Dhaka, Bangladesh (Network Administrator | Feb 1999 – Dec 2002 )

· Enterprise Server Architecture: Managed full lifecycle operations, deployment, and security hardiness for critical corporate infrastructure, including domain, mail, web, DNS, WINS, and proxy/firewall servers.

· Turnkey Infrastructure Rollouts: Programmed and executed complex network infrastructure deployments for major regional accounts, including the Mobarakganj Sugar Mills and the Jessore Cantonment Area HQ projects.

· Technical Support Governance: Directed the end-user technical support framework, ensuring high availability and rapid issue resolution across the enterprise network.

ACADEMIC:

· Master of Business Administration (MBA) — Marketing

· Specialized Diploma in Computer Science & Computer Engineering

· Bachelor of Science (B.Sc.) — Physics

CERTIFICATIONS:

· Innovating with Google Cloud AI — Google

· Artificial Intelligence Fundamentals — IBM

· PRINCE2 — Project Management

· ITIL — IT Service Management

· Avaya Certified Voice Engineer | Avaya CM Design & Implementation

· Cisco UCCM Support | Cisco VIVND-2 (Telepresence)

· Nortel Meridian-1 Solution Expert

· Enterprise Security Expert — Titan

· Telco SOX Audit Participation (Quarterly, 2015–2016)

Telco VAPT Assessments (2013, 2014, 2016, 2017)