Manzur Hasan

Dedicated Customer Service & Guest Experience Professional with over 20 years of international experience in luxury hotels, fine dining restaurants, golf clubs, and duty free retail. Proven ability to deliver exceptional customer service, resolve customer concerns, and create memorable guest experiences for local and international clients. Skilled in communication, problem solving, guest relations, complaint handling, POS operations, and cash handling.

Committed to maintaining the highest service standards and ensuring customer satisfaction. Currently in Dhaka, Bangladesh – Available to join immediately.

FOOD & BEVERAGE SERVICE ASSOCIATE at RESORT & HOTEL, MALDIVES (2022-01 – Present)

• Delivered exceptional customer service in restaurants, bars, and events.
• Welcomed guests warmly and provided menu information and recommendations.
• Took orders, served food and beverages, and ensured a memorable dining experience.
• Resolved customer concerns and ensured high level of satisfaction.
• Processed payments using POS system and maintained cash control.
• Maintained hygiene, presentation, and service standards.

RESTAURANT SERVICE ASSOCIATE at RESTAURANT & CAFÉ, MALAYSIA (2016-01 – 2022-12)

• Provided excellent customer service to local and international guests.
• Handled customer inquiries and complaints professionally.
• Assisted in daily restaurant operations including hosting, seating and serving.
• Handled billing, cash, and POS transactions accurately.
• Built strong relationships with customers and ensured repeat visits.

SENIOR WAITER / GUEST SERVICE ASSOCIATE at DIRAB GOLF COURSE, RIYADH, SAUDI ARABIA (2009-01 – 2016-12)

• Provided premium food and beverage service to senior guests, members, and high-profile visitors in a luxury golf environment.
• Ensured personalized and discreet service, maintaining the highest standards of hospitality and professionalism.
• Handled guest feedback, special requests, and ensured complete satisfaction.
• Coordinated with kitchen and service teams to deliver excellent experiences.
• Maintained table setup, cleanliness, and service quality in line with 5-star standards.

WAITER / FOOD & BEVERAGE ATTENDANT at VARIOUS HOSPITALITY VENUES, BANGLADESH (2004-01 – 2009-12)

• Gained strong foundation in hospitality and F&B service.
• Worked in restaurants, banquet, and catering events.
• Delivered friendly and efficient service to customers.
• Known for hardworking nature and commitment to service excellence.

Bachelor of Arts (B.A. Honours) – Dania University

Higher Secondary Certificate (HSC) – Salehi Bahubarayi College

Secondary School Certificate (SSC) – A.K. High School