Yeasin Khan

I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in Business Management and making organizations successful.

Executive – Issue Resolution at Daraz Bangladesh (2023-07-10 – Present)

• Capture & verify the customer/sellers faced issue and to escalate to relevant responsible team/POC.
• Communicate with the customer/seller about raised issue with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Daraz brand image.
• Arranging the resolutions by coordinating with different operational or responsible team to solve the customers/seller's issues within the SLA.
• Handle critical customers with effective and gentle communication skills.

Operation Associate - Inbound Team at Daraz Bangladesh (2020-07-02 – 2023-07-09)

• Collecting products from sellers.
• Monitoring Riders.
• Perform others taxes of operation.
• Talking about customer problems and explaining the product
• Working with the sellers return product and explaining it to the seller.

Bachelor of Social Science (B.S.S) in Social Science – Siddheswari Degree College University (2018)

Higher Secondary School Certificate (HSC) in Business Studies – Habibullah Bahar University & College (2013)

Secondary School Certificate (SSC) in Business Studies – Sher-E-Bangla School & College (2011)