Md. Marufur Rahman

Catering Sales professional with experience in hotel banquet sales, corporate events, weddings, client acquisition, BEO management and revenue generation. Seeking Catering Sales Manager role to drive event sales and customer relationship growth.

Asst. Catering Sales Manager at DHAKA REGENCY HOTEL & RESORT (2023-09 – 2025-02)

• Participated in sales call visits to acquire new sales leads, promoted the property as often as possible through networking & cold calling, site inspections, presentations etc.to build a strong client base.
• Proposed and prepared Banquet Menus, Cocktails receptions, Meeting & Events facility arrangements together with the Food & Beverage/Banquet Manager and Executive Sous Chef.
• Handled all enquiries, negotiations and collected approvals related to functions and concluded by issuing Banquet Event Orders (BEO) sheets.

Sr. Sales Executive at DUSAI RESORT & SPA (2022-09 – 2023-06)

• Identified new contacts and developed sales leads.
• Ensured inquiries become confirmed business.
• Checked customer satisfaction and resolved any issues to ensure repeat business.
• Arranged meetings with potential customers to prospect for new business.

Catering Sales Executive at SHERATON DHAKA & THE WESTIN DHAKA (Marriott International Inc.) (2021-02 – 2022-07)

• Participated in sales call visits to acquire new sales leads, promoted the property as often as possible through networking, cold calling, site inspections, presentations etc. to build a strong client base.
• Proposed and prepared Banquet Menus, Cocktails receptions, Meeting & Events facility arrangements together with the Food & Beverage/Banquet Manager and Executive Sous Chef.
• Handled all enquiries, negotiations and collected approvals related to functions and concluded by issuing Banquet Event Orders (BEO) sheets.

Customer Service Executive at GRAMEENPHONE LTD. (GP) (2010-03 – 2014-08)

• Provided one stop quality customer service both over phone & in person to ensure positive customer experience.
• Captured customer insights and escalating critical issues / complaints and providing timely feedback.
• Served customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance Grameenphone brand image.

Bachelor of Business Administration (BBA) in Marketing – Independent University, Bangladesh (IUB) (2010)

Higher Secondary School Certificate (HSC) in Business Studies – Adamjee Cantonment College (2004)