Asst. Catering Sales Manager at DHAKA REGENCY HOTEL & RESORT (2023-09 – 2025-02)
- Participated in sales call visits to acquire new sales leads, promoted the property as often as possible through networking & cold calling, site inspections, presentations etc.to build a strong client base.
- Proposed and prepared Banquet Menus, Cocktails receptions, Meeting & Events facility arrangements together with the Food & Beverage/Banquet Manager and Executive Sous Chef.
- Handled all enquiries, negotiations and collected approvals related to functions and concluded by issuing Banquet Event Orders (BEO) sheets.
Sr. Sales Executive at DUSAI RESORT & SPA (2022-09 – 2023-06)
- Identified new contacts and developed sales leads.
- Ensured inquiries become confirmed business.
- Checked customer satisfaction and resolved any issues to ensure repeat business.
- Arranged meetings with potential customers to prospect for new business.
Catering Sales Executive at SHERATON DHAKA & THE WESTIN DHAKA (Marriott International Inc.) (2021-02 – 2022-07)
- Participated in sales call visits to acquire new sales leads, promoted the property as often as possible through networking, cold calling, site inspections, presentations etc. to build a strong client base.
- Proposed and prepared Banquet Menus, Cocktails receptions, Meeting & Events facility arrangements together with the Food & Beverage/Banquet Manager and Executive Sous Chef.
- Handled all enquiries, negotiations and collected approvals related to functions and concluded by issuing Banquet Event Orders (BEO) sheets.
Customer Service Executive at GRAMEENPHONE LTD. (GP) (2010-03 – 2014-08)
- Provided one stop quality customer service both over phone & in person to ensure positive customer experience.
- Captured customer insights and escalating critical issues / complaints and providing timely feedback.
- Served customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance Grameenphone brand image.
