Relationship Executive (Risk Management Solutions & Operations) at Dun & Bradstreet Data & Analytics Private Limited (2023-12 – 2025-12)
Manages the entire Chattogram region independently, overseeing banking business and corporate solutions while achieving monthly revenue targets.
- Manage the entire Chattogram region independently, overseeing both banking business and corporate solutions
- Achieve monthly revenue targets and ensure consistent revenue flow within the assigned area
- Build and develop direct sales operations across the Chattogram market
- Maintain strong relationships with internal and external stakeholders to ensure timely service delivery
- Plan and conduct monthly knowledge-sharing sessions for banks to educate clients and promote D&B products and services
- Prepare customized offers and proposal presentations for business customers
- Identify new business opportunities within banks and local corporates by deeply analyzing client needs
- Develop trusted relationships with key clients to encourage loyalty and prevent churn
- Set and adjust product tariffs by analyzing market trends, competition, and demand
- Prepare regular progress and forecast reports using key account metrics for internal and external stakeholders
- Serve as the single point of contact for client servicing, ensuring streamlined communication and minimal escalations
- Act as the product and solution champion for the assigned region
Corporate Account Manager at Banglalink Digital Communications Limited (2022-06 – 2023-02)
Developed trust-based relationships with major clients and expanded customer relationships through tailored solutions.
- Developed trust-based relationships with a portfolio of major clients to ensure loyalty and reduce churn to competitors
- Acquired a thorough understanding of key customer needs and requirements
- Expanded relationships with existing customers by consistently proposing tailored solutions aligned with their objectives
- Ensured timely and accurate delivery of products and services to clients
- Acted as the primary communication link between key customers and internal teams
- Resolved customer issues and complaints promptly to maintain strong client trust and satisfaction
- Played an integral role in generating new sales that matured into long-term business relationships
- Increased portfolio revenue and achieved new client acquisition targets
- Prepared regular progress reports and forecasts for internal and external stakeholders using key account metrics
Account Manager (Business Sales) at Upay (UCB Fintech Company Limited) (2021-09 – 2022-04)
Ran the entire sales process from account management to deal shaping, aggressively hunting and onboarding new customers.
- Ran the entire sales process, from account management to deal shaping
- Aggressively hunted and on boarded new customers under corporate disbursement and collection
- Developed, planned, and executed activities and initiatives to achieve business targets and goals, specific transactions, business expansion, and region-wise business growth targets
- Created a sales pipeline to ensure maximum utilization of business opportunities
- Planned and rolled out campaigns and customer activities to educate clients and promote Upay products and services
- Prepared offers and proposal presentations for business customers
- Conducted meetings with business clients, business associations, and associate partners
- Developed strategic initiatives for the customer portfolio
- Maintained strong business collaboration and relationship management with internal and external stakeholders for smooth business operations
Senior Executive (Corporate Business) at Grameen Digital Healthcare Solutions (Formerly Known as Telenor Health) (2019-09 – 2021-08)
Achieved monthly revenue targets and built direct sales business in the assigned market with strong stakeholder relationships.
- Achieved monthly revenue targets in own area of work and ensured projected revenue flow
- Built and developed direct sales business in the assigned market
- Maintained appropriate liaison and relationships with internal and external stakeholders to provide on-time service delivery
- Identified new sales opportunities to generate revenue and collectively explored them to maximize achievements
- Built good rapport with cross-functional teams and agency workforce
- Developed strong professional relationships with interactive customers and all external stakeholders
Associate (Business Operations) at Telenor Health (2018-04 – 2019-08)
Ensured effective processing of health and life insurance claims and implemented operational improvements.
- Ensured effective and efficient processing of health and life insurance claims throughout the year
- Identified and implemented operational process improvements for faster claim settlements
- Collaborated closely with relevant stakeholders to resolve claim and service-related issues
- Managed life insurance enrollment and provided timely updates to relevant stakeholders (e.g., commercial, insurer, finance)
- Achieved cost reduction by managing vendor contracts efficiently and keeping insurance premiums low
- Ensured timely billing and invoicing based on enrollment data with insurers
- Managed and enhanced fraud prevention measures by conducting field-level verifications
- Conducted refresher trainings on insurance products
Intern at United Commercial Bank Limited (2016-01 – 2016-03)
Provided general banking services including account maintenance, deposits, and withdrawals.
- Provided general banking services including account maintenance, deposits, and withdrawals
