Md. Rahatul Islam

Award-caliber Operations & IT Leader with 9+ years of expertise in high-performance warehouse management, supply chain systems (SAP/GMES/RF-GUN), and enterprise IT infrastructure. Proven track record of ensuring 100% production uptime, reducing inventory discrepancies by 30%, boosting team productivity by 20%, and slashing operational delays by 25% through strategic process optimization and lean digital transformation. Seeking to leverage a unique blend of hands-on technical mastery and operational leadership to drive efficiency and innovation.

BRITISH AMERICAN TOBACCO BANGLADESH (BATB) | Dhaka, Bangladesh

Team Lead – TAO & GMES, Supply Network Operations (SNO) | April 2021 – May 2025

• Achieved 100% production uptime by leading end-to-end warehouse operations for large scale manufacturing.
• Increased SAP posting accuracy by 15% through optimized workflows and validation protocols.
• Improved team productivity by 20% via expert management of RF-GUN & GMES systems.
• Reduced operational delays by 25% through SOP revision and process acceleration.
• Enhanced on-time material delivery by 18% via cross-functional coordination.
• Decreased inventory discrepancies by 30% through warehouse optimization projects.
• Maintained zero-incident safety record via rigorous risk assessment and compliance.
• Trained 30+ new operators, improving team readiness and performance.

LABAID GROUP LTD | Dhaka, Bangladesh

IT Systems Engineer, Infrastructure & User Support | March 2016 – November 2020

• Supported 1,000+ users, ensuring 99.9% uptime and business continuity.
• Increased system reliability by 20% through strategic OS and hardware management.
• Reduced IT downtime by 30% via rapid diagnosis and resolution of complex issues.
• Delivered 100% of IT projects on time, including system migrations and security updates.
• Lowered recurring support requests by 25% through targeted user training programs.
• Strengthened cybersecurity via policy enforcement and secure integrations.

FLORA LIMITED | Dhaka, Bangladesh

Assistant System Engineer | September 2015 – December 2015

• Achieved 98% service resolution rate for HP LaserJet printers across B2B client sites.
• Improved device reliability by 15% through proactive hardware upgrades.
• Accelerated service delivery by 20% by preemptively diagnosing issues.
• Reduced support turnaround time by 15% through streamlined workflows.

Bachelor of Science in Computer Science & Engineering

Bangladesh University of Business & Technology (BUBT) | 2016 – 2020 |

CGPA: 3.02/4.00

Diploma in Engineering, Computer Technology

Dhaka Polytechnic Institute | 2011 – 2015 | CGPA: 2.86/4.00