Md. Tushar Imran

Motivated Virtual Assistant with skills in digital marketing, social media management, and administrative support. Experienced in handling online tasks, managing content, and supporting business operations efficiently.

Amazon / E-commerce Customer Support at Really Great Industries (2024-01 – Present)

• Handled customer queries through live chat and email support.
• Assisted customers with order tracking, refunds, account issues, and product inquiries.
• Maintained high customer satisfaction and quick response times.
• Resolved complaints professionally while following company policies.

Digital Marketing Executive at Really Great Industries (2022-01 – 2024-12)

• Managed social media marketing campaigns on Facebook, Instagram, and LinkedIn.
• Created promotional content, captions, and marketing strategies.
• Improved audience engagement and online brand visibility.
• Used SEO and digital advertising techniques to increase reach.
• Managed complete social media accounts and online promotions.
• Planned monthly content calendars and marketing campaigns.
• Designed brand awareness strategies and customer engagement activities.
• Monitored analytics and optimized campaign performance for better results.

Social Media & Marketing Manager at Really Great Industries (2019-01 – 2022-12)

B.Sc in Computer Science and Engineering – Varendra University (2020-01 – 2024-12)

HSC in Science – Rajshahi model school and college (2018-01 – 2020-12)