Omaer Ahmed

Dedicated IT professional with 7+ years of experience in System Administration, Network

Management, and Cybersecurity. Skilled in Microsoft 365, Google Workspace, Windows Server,

and enterprise security. Proficient in troubleshooting, optimizing IT systems, and managing platforms like Avaya Meeting Server, Microsoft Teams, and Google Meet.

System Administration: Proficient in Microsoft 365 (Outlook, Teams, OneDrive, SharePoint,

OneNote, Calendar and tools) and Google Workspace administration (Gmail, Drive, Meet, Docs,

Sheets, Slides, Calendar, and Forms), GoDaddy, CPanel, domain & hosting management. Skilled in OS (Windows, Linux), Windows Server (2019), Active Directory and PowerShell/CLI.

Network Administration: Expert in Cisco switching/routing, MikroTik, load balancing,

failover, GRE tunneling, VLAN, LAN/WAN, DHCP, VPN, clustering, FTP, bandwidth management,

Mikrotik Firewall, Network Attached Storage (NAS), RAID.

Cybersecurity & Compliance: Hands-on experience with Fortinet firewalls, SDWAN, VPNs,

access controls, and threat prevention. Strong knowledge of EDR solutions (Kaspersky, ESET,

Trend Micro, McAfee) and ensure endpoint security. Well-versed in ISO 27001, ISMS, GDPR,

backup & disaster recovery. Expert in conducting cybersecurity awareness training, IT security trial audits and risk assessments.

IT Support & Training: Delivers end-to-end IT support services aligned with ITIL standards for incident and problem management. Expert in diagnosing and resolving complex hardware,

software, and network issues. Ensures operational continuity through proper documentation,

asset tracking, and system maintenance. Conducts user onboarding and tailored IT training sessions to improve digital proficiency, system adoption, and cybersecurity awareness across the organization.

Bachelor: BSc Hon’s in Business Information Technology

Division: 1st

Institute: University of Greenwich

Passing Year: 2018