Samit Chanda

Certified IT professional with extensive experience in managing and securing Windows infrastructure, including Azure, M365, and on-premises environments. Proven ability to troubleshoot complex technical issues and enhance operational efficiency in both server and network management. Adept at implementing security protocols, managing cloud services, and providing top-tier technical support.

Experienced in leading training programs and collaborating with crossfunctional teams to drive IT initiatives. Hoping to hold a dynamic IT position to leverage technical skills and certifications in a forward-thinking organization

Assistant Manager - Windows Infrastructure Operation | 2024 - Continuing

Sr. Engineer - Windows Infrastructure Operation | 2021 – 2024

bKash Limited

• Configured and managed Active Directory & Exchange Servers, including LDAP and Group Policy.
• Hardened OS and deployed patches via SCCM & SecPod to ensure server security.
• Migrated mailboxes to M365 Online Exchange and maintained mail archiver systems.
• Managed mail security through DKIM & DMARC updates in Barracuda and SMTP integration for bulk mail gateways.
• Onboarded and maintained Azure VMs, managed Azure SSO, and provisioned 3rd party applications.
• Administered Microsoft Intune for device management and enforced compliance and security protocols in

M365 and Azure.

• Managed SharePoint for organizational sharing and implemented server security modifications.
• Monitored and reported on server health, and infrastructure inventory, and provided solutions for end-user needs.

Sr. IT Specialist Engineer | 2018 – 2021

Banglalink Digital Communication [Outsource Vendor Response Ltd.]

• Configured and managed LAN & WAN connectivity for office devices, including Cisco Routers, Switches (2960

PoE), and RSA VPN, ensuring smooth business operations across Bangladesh.

• Monitored and maintained network performance using Cisco ISE (Identity Service Engine) and FortiGate Proxy

Servers, enforcing web surfing policies and ensuring secure network access.

• Managed relationships with 3rd party vendors for operational and project activities, preparing purchase orders and requisitions for IT-related items as needed.
• Troubleshoot system and network issues, providing support through documentation, face-to-face, and over-thephone guidance, ensuring timely resolution of hardware and software faults.
• Researched and diagnosed posture agent tools on end-user machines, and supported the roll-out of new applications while testing and evaluating new technologies.
• Conducted electrical safety checks on network equipment and provided procedural documentation and relevant reports to ensure compliance and safety standards.

Computer Networking Course Co-ordinate and Instructor | 2016 – 2017

Technical Training Institution (Sylhet Branch)

• Develop and organize instructor-led training programs to meet organizational training needs, including innovative and easy-to-understand logistics and tools.
• Analyze learning requirements, collaborate with technical experts to design course content, and prepare comprehensive training schedules and materials for personnel.
• Monitor training sessions, document and maintain training processes, and coordinate with departments to ensure effective program execution.

• BSc in Computer Science & Engineering from Leading University in 2016 (CGPA 3.15)
• HSC in Science from Madon Mahon College in 2011 (GPA 3.80)
• SSC in Science from Natural Gas Fertilizer Factory School, Sylhet in 2009 (GPA 4.56)