Deleted User

I'm an Operations and Administration professional and I specialize in credit control and Accounts Receivable management, with over three years of experience in the Canadian automotive distribution sector. I have successfully managed structured accounts receivable portfolios valued up to $600K, reducing overdue receivables from over 25% to below 10% through strategic collection practices and effective client relationship management. My expertise encompasses B2B dealer networks, payment term structuring, and revenue protection.

I am focused on enhancing credit governance and ensuring cash flow stability for growth-oriented trading or distribution organizations. If you need a detail-oriented professional to just take care of your essential administrative needs, or simply bring your operations in order, or optimize your credit processes and drive financial performance with ease, let's connect. I am ready to help your business thrive.

• Senior Executive - Credit Control & Accounts Receivable | APT Auto Parts Trading Co. Ltd.

(September 2022 - February 2025)

• Managed multi-province accounts receivable portfolio valued up to $600K+ across 3 regions
• Reduced AR ratio from >25% to <10% through proactive collections strategy and risk analysis
• Conducted daily B2B collections via calls and email while maintaining strong business relationships, reducing average collection period by 45 days, thereby improving working capital liquidity
• Evaluated and authorized credit limits, payment terms, account holds, reinstatements, and late charges to manage portfolio risk exposure
• Approved pricing grades, discounts, invoice adjustments, returns, and refunds
• Presented portfolio performance insights during monthly AR review meetings with Accounting Manager and CEO
• Forecasted expected receivables based on purchasing patterns, returns, and client payment behavior
• Prepared daily cash deposits ($1K–$10K+) and managed petty cash reconciliation
• Initiated process improvements in invoice prioritization and delivery scheduling to accelerate collections
• Operations Officer | Pita Express

(September 2021 - July 2022)

• Coordinated daily restaurant operations, ensuring smooth workflow between front-of-house and kitchen staff
• Managed staff scheduling for 15–30 employees, optimizing labor costs while maintaining service standards
• Monitored inventory levels and placed supply orders to prevent shortages and reduce waste
• Maintained accurate records of sales, cash handling, deposits, and daily financial reports
• Assisted with payroll processing, timesheet verification, and HR documentation
• Ensured compliance with Canadian food safety, sanitation, and workplace health regulations
• Supported hiring processes, including onboarding documentation and training coordination
• Resolved customer concerns professionally, improving customer satisfaction and retention
• Analyzed sales trends and operational data to recommend efficiency improvements
• Prepared weekly and monthly performance reports for senior management
• Administrative Executive - Student Services | Adverb Visa Help

(March 2017 - July 2018)

• Assisted students with end-to-end application processing for study permits to Canada and the UK
• Reviewed and verified application documents to ensure accuracy and compliance with immigration requirements
• Coordinated application submissions through online portals such as IRCC (Canada) and UKVI systems
• Scheduled biometric appointments, medical examinations, and visa interviews
• Maintained organized digital and physical filing systems for 100+ active client cases
• Communicated with universities, colleges, and partner institutions regarding offer letters and admission status
• Tracked application deadlines to ensure timely submission and reduce rejection risks
• Responded to client inquiries via phone, email, and in-person
• Assisted with drafting and formatting Statements of Purpose (SOPs) and supporting letters
• Updated internal databases and prepared status reports for senior consultants
• Ensured confidentiality of sensitive client information and financial documents

• British Columbia Institute of Technology | Canada (2018-2020)

Certificate, Business Management

• Asia Pacific University of Technology and Innovation | Malaysia (2011-2014)

Diploma, Information and Communication Technology w/ specialism in Software Engineering