Wasiur Rahaman

Dynamic Operations Manager with a proven track record at Regarding Companies, enhancing customer satisfaction and streamline operations. Excelled in cross-functional communications and SAP expertise, achieving strategic partnerships and business growth. Skilled in contract negotiation and fostering team development, significantly improving organizational performance.

Content Moderation at Genex Infosys PLC (2024-11 – Present)

• Review and moderate text, images, videos, and other user-generated content according to company guidelines.
• Identify and remove content that violates policies, including offensive, harmful, or sensitive material.
• Monitor online platforms and social media channels to maintain community standard.
• Escalate complex or critical cases to senior moderators or management.
• Maintain accuracy and consistency while meeting daily moderation targets.
• Collaborate with team members and provide feedback to improve moderation processes.
• Ensure confidentiality and data protection while handling user content.
• Identify, flag, and remove inappropriate, harmful, or policy-violating content.

Operation Manger at Maltia Foundation (2023-07 – 2024-10)

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees complaint with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.

Sells Executive at Holcim Cement (2020-01 – 2022-06)

• Established a long term clint relationships through consistent delivery of High-Quality products and services.
• Enhanced customer satisfactions by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.

English Teacher at Noboalo Acedemy (2019-07 – 2019-12)

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Increased student motivation by providing timely feedback and recognizing individual achievements.
• Collaborate with colleagues to improve curriculum and teaching strategies.

MBA in Accounting – National University

BBS in Business – National University (2022)

H.S.C in Business – Noakhali Government College (2015)

S.S.C in Business – Poura Kallyan High School (2013)