AI Quality Analyst (Content reviewer – Remote job) - Highbrow Technologies Pvt Ltd - Remote
(2025-06 - 2026-02)
Roles & Responsibilities:
- Provide timely and constructive feedback to the individual on content and video description to agents, highlighting which areas for improvement.
- Tracking and analyzing the quality metrics and generating reports on the performance of the team and individual agents.
- Evaluate AI responses for accuracy, grounding in provided context
- Design real-world, personalization focused prompts based on user context and multi-turn interactions.
- Compare multiple model outputs and provide clear, structured reasoning for quality assessments.
- Direct the root cause analysis and identify quality trends and risks.
- Act as a point of escalation for dispute audits or ambiguous policy interpretation.
- Contribute to the continuous improvement of annotation guidelines. Giving proper training and similar sample examples on the particular policy that the team or agents are committing mistakes.
Trust and Safety Analyst - Inflow Technologies Pvt Ltd
(2024-09 - 2025-05)
Roles & Responsibilities:
- Provide timely and constructive feedback to the individual on content and video description to agents, highlighting which areas for improvement.
- Tracking and analyzing the quality metrics and generating reports on the performance of the team and individual agents.
- Direct the root cause analysis and identify quality trends and risks.
- Act as a point of escalation for dispute audits or ambiguous policy interpretation.
- Participate in calibration sessions with other quality analysts and project leads to ensure consistency in quality assessments.
- Contribute to the continuous improvement of annotation guidelines. Giving proper training and similar sample examples on the particular policy that the team or agents are committing mistakes.
- Collaborates with project managers and the training team to address quality issues, areas of quality improvement.
- Stay up to date with project-specific annotation guidelines and update or make changes required.
- Identify errors, inconsistencies, ambiguities, and areas where descriptions can be improved.
Trust & Safety Analyst - LinkedIn
(2021-08 - 2024-06)
Roles & Responsibilities:
- Examining the text, images, and videos to check if they violate the internal Trust and Safety policies; there are various categories such as Adult content, Adult irrelevant, OIS, Ads, IRC market, Drugs, Gambling, Weapons, Political, Escort servicing, explicit material, misinformation, Hate speech and Violence, Spam, Terrorism, and Promotions.
- Investigating the issues that are identified and taking necessary actions to resolve them.
- Using various software tools for content moderation.
- Reporting to both the project manager and matrix manager on a regular basis.
- Participating in Quality calibration calls with managers and ensuring that knowledge is transferred on new cases and policy updates.
Senior Associate (Content Moderator) - Concentrix Daksh Pvt. Ltd.
(2019-06 - 2021-08)
Roles & Responsibilities:
- Ensured compliance with Trust and Safety policies related to adult content, drugs, hate speech about religion, race, and color, violence, spam, adult text spam, and casino gambling by reviewing the app's content, such as text and images
- Managed a team of 15-20 associates and maintained the quality of their work by conducting internal audits, feedback sessions, dip checks, and internal calibrations.
- Analyzed process dashboards and team performance reports, took appropriate action plans, and provided training if needed
- Participated in quality calibration calls with clients and transferred knowledge regarding discussed cases and new updates
- Presented a Root Cause Analysis (RCA) on various queues to the client every two weeks, and developed a plan for improving performance
Senior Associate (Quality Head) - WIPRO Limited
(2017-07 - 2019-05)
Roles & Responsibilities:
- Created daily productivity reports and verified the necessary documents for processing
- Successfully communicated ideas and initiatives with clarity, resulting in remarkable achievements
- Monitored and evaluated daily activities to ensure smooth workflow
- Developed and implemented workflows and processes to ensure the timely preparation and delivery of monthly and quarterly reports, and ensured consistency in quality with new initiatives
- Maintained transparency in preparing reports on a daily, weekly, monthly, and quarterly basis
- Produced quality reports on the activities of Level-0 and Level-1 associates
- Managed team operations and reported directly to the Project Manager and collaborated on quality reports on a weekly, monthly, and quarterly basis
- Conducted clarification and calibration sessions with clients and addressed quality queries.
- Supervised and motivated team members while providing adequate support to increase productivity
