Senior IT Support Specialist at Arnold & Porter LLP (2010-07 – 2026-07)
- Extensive experience in end user support
- Training new users in the office
- Work closely with Corporate IT helpdesk US
- Contact with vendors for PC orders, cabling and Internet contracts
- Support on Laptops, printers, iPhone, Cisco IP phones, AirWatch
- MFA setup, Microsoft Azure Portal and Zoom portal
- Experience in performing user administration in MS Active Directory
- Installation and maintenance of Remote access, Global Protect VPN
- Competency in call center tracking tools like Service Now
- Apply advanced problem solving skills
Senior Regional IT Support Specialist EMEA at PDI (2004-09 – 2009-12)
- Provide IT (1st, 2nd and 3rd level) support to EMEA region
- Work closely with Corporate IT helpdesk at US
- Handle all IT related issues in each local EMEA office
- Setting up and maintaining local workplace, including laptop/monitor/printers/mobile phones/Blackberry
- Administration of mailbox, user and computer accounts
- Support of day to day IT related issues for users
- Installation of network equipment like switches, routers, server
- Solve incidents by remote connection
- Contact with IT vendors for PC orders, cabling and Internet
- Travel to US all EMEA countries for network/office installation
- Management of PC stock
Computer Consultant Service Engineer at Econocom (1998-01 – 2004-12)
- 2ndl evel support, on Windows XP / 2000 / NT administration, TCP/IP and networking problems
- Creation of a technical User Guide iPAQ Pocket PC
- Manual Installation of software and support on all applications
Technical Support at CompuServe (1996-01 – 1998-12)
- IT Trainer and coordination of Call center agents
- Tracking incidents, complaints and Escalations
