Malek Cheikh Rouhou

Friendly, motivated, and multilingual hospitality professional with proven experience in high-volume restaurant service and team coordination. Former Head Waiter at Drug Opera Brussels, leading daily front-of-house operations in one of the city’s busiest establishments. Passionate about providing excellent guest experiences, maintaining service standards, and contributing positively to any hospitality team.

Guest & Table Service Excellence

• Team Supervision & Staff Training
• Order & Floor Management
• Customer Care & Complaint Handling
• High-Pressure Service Environment
• Multilingual Communication (English, French, Arabic, Hungarian)
• Health & Safety / Food-Service Standards

Head Waiter – Drug Opera, Brussels

Nov 2023 – Nov 2024

• Led and trained a front-of-house team in a 400-seat, high-volume restaurant.
• Ensured smooth service, table allocation, and coordination with kitchen staff.
• Delivered high-quality guest service to international clientele.
• Supported management with staff scheduling and service flow improvements.

Manager – Habibi Shisha Bars, Budapest

2021 – 2022

• Oversaw operations of four venues, managing staff, inventory, and customer satisfaction.
• Recruited and trained employees, ensuring consistent service standards.
• Handled budgeting and daily reporting.