Workforce Management Analyst
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Dynamic and results-driven Operations and Customer Care professional with over 25 years of experience in workforce management, operational analysis, and customer service optimization. Proven expertise in real-time management, forecasting, and the implementation of telephony and WFM systems. Strong analytical thinker with excellent problem-solving and communication skills. Passionate team players focus on delivering performance improvements and customer satisfaction.
29 year of experience at FedEx. Started as manifesting Clerk then moved into the Operations Analyst role and finally joined the Workforce Management Team.
Bachelor in tourism and recreation. Graduated at COOVI PIVIT in Anderlecht
