Tom Struyven
Workforce Management Analyst
Deze persoon inhuren
Stuur een vacature direct naar deze kandidaat
Over
Dynamic and results-driven Operations and Customer Care professional with over 25 years of experience in workforce management, operational analysis, and customer service optimization. Proven expertise in real-time management, forecasting, and the implementation of telephony and WFM systems. Strong analytical thinker with excellent problem-solving and communication skills. Passionate team players focus on delivering performance improvements and customer satisfaction.
Ervaring
29 year of experience at FedEx. Started as manifesting Clerk then moved into the Operations Analyst role and finally joined the Workforce Management Team.
Opleiding
Bachelor in tourism and recreation. Graduated at COOVI PIVIT in Anderlecht
