Operations Manager at GNT Supply Chain Solutions WLL (2013-06 – Present)
Managing freight operations, warehouse facilities, and multimodal transportation across sea, air, and road. Overseeing team supervision, customs coordination, and inventory management.
- Maintaining strong and effective relationships with Bahrain Customs (BLZ), customers, suppliers, including shipping lines, airlines, trucking companies, & clearing agents to facilitate smooth operations
- Send quotations to customers & agents & secure the shipments across freight (Sea, Air & Road), handling, warehousing, clearance, & transportation
- Oversee and manage freight (Sea, Air & Road) transhipments & warehouse operations
- Ensuring all freight operations meet or exceed all quality and safety standards assign and supervise staff to ensure efficient daily operations & compliance with safety standards
- Conduct regular inspections of warehouse facilities and equipment to maintain optimal safety & cleanliness
- Monitor the Inventory & check daily, weekly & monthly reports on Shipments & Storage
- Resolve problems concerning Freight, transportation & warehousing, (imports or exports, or customer or customs issues)
- Meet key performance indicators to support the department, product, & overall company goals
Team Leader Operations at Cargo-partner (2012-04 – 2013-06)
Leading operations team to optimize workflow and achieve performance targets in warehouse and logistics activities. Managing customs clearance coordination and inventory tracking.
- Lead and motivate the operations team to optimize workflow and achieve performance targets in warehouse and logistics activities
- Request & get the approval from customs to offload & load the Shipments
- Ensuring the proper storage of Shipments or cargo stored in the warehouse & Reserving space allocation
- Ensuring that labels for shipments are updated and accurate and that all shipments are stored in the correct location
- Ensure requested shipments are cleared & delivered to the customer on time
- Properly identifying shipments and correcting discrepancies related to their quality, nomenclature, identification, or part numbers
- Keeping accurate records of maintenance by physically counting and identifying shipments in the warehouse
- Calculating the storage charges as per the tariff & bill to the customer & ensuring that all invoices & receipts are processed promptly
- Maintaining the Inventory & preparing the daily, weekly & monthly reports (Shipment in & out & storage Collections)
- Coordinate with customs officials and regulatory bodies to ensure compliance and expedite cargo clearance processes
- Monitor day-to-day aspects of tracking, tracing, and billing for Road import shipments to meet customer needs
- Coordinate with the clearing agent & customers, & prepare needed documents for customs clearance
- Arrange/coordinate trucking pick-ups and delivery appointments with the ability to affect cost-effective transportation solutions
Operations Assistant at Gulf Agency Co. Bahrain W.L.L. (2011-02 – 2012-03)
Managing day-to-day bookings, shipping, tracking, tracing, and billing for road import and sea export shipments. Coordinating with clearing agents and customs for cargo documentation.
- Manage and monitor day-to-day aspects of bookings, shipping, tracking, tracing, and billing for both Road import and Sea Export shipments to meet customer needs
- Coordinate with the clearing agent & customers & prepare needed documents for customs clearance
- Arrange/coordinate trucking pick-ups and delivery appointments with the ability to affect cost-effective transportation solutions
- Communicate with Exporters/suppliers and Foreign Agents/consignees Via Email and Telephone
- Correspond Verbally and Via Email with Appointed Carriers
- Preparing & Issuing MBL/HBL Instructions
- Tracking, Tracing, and updating the Status of Shipments daily
- Maintaining Strong and Effective Relationships with Vendors (Shipping Lines, Trucking Companies, etc.)
Account Assistant at NYK Logistics & Kusuhara Lanka (PVT) LTD / Heyleys PLC (2008-11 – 2011-01)
Communicating with exporters, suppliers, and foreign agents. Preparing and issuing shipping instructions, tracking shipments, and maintaining vendor relationships.
- Communicate with Exporters/suppliers and Foreign Agents/consignees Via Email and Telephone
- Correspond Verbally and Via Email with Appointed Carriers
- Preparing & Issuing MBL/HBL and MAWB/HAWB Instructions as per request
- Tracking, Tracing, And Updating the Status of Shipments
- Accurate and Timely Data Entry into Our System
- Effective Communication with Customers, Vendors, Agents, and Co-workers Through a High Volume of E-mails, Phone Calls, and Verbal Contact
- Maintaining Strong and Effective Relationships with Vendors (Shipping Lines, Airlines, Trucking Companies, Etc.)
- Meet Key Performance Indicators to Support the Department, Product, and Overall Company Goals
- Maintaining SOP (Standard Operating Procedure)
- Prepare and process invoices, payment vouchers, and financial documents to support accounting operations and ensure accuracy
Account Assistant at Fedex Express / Mountain Hawk Express (PVT) LTD & Hayles Advantis (Hayleys Group) (2004-05 – 2008-10)
Handling billing, administration, and domestic courier services. Managing invoices, equipment maintenance, inventory, and daily courier reporting.
- Billing Prepare and process financial documents, including invoices and expense reports
- Coordinate with agents and internal departments to ensure timely and accurate billing
- Administration Requesting Quotation & Purchasing Stationers & Printer Toner of the organization
- Overlook the Maintenance (Air Condition, Fax Machines, Mobile & Telephone Land Line)
- Maintaining Inventory (Telephone Land Lines & Mobile Phones, Stationery Stock Control & Workstations)
- Domestic Courier HSBC Oversee domestic courier services, including inventory control, customer coordination, and daily activity reporting to ensure efficient delivery and communication with HSBC Card Centre
- Preparing & Sending Daily Reports to The HSBC Card Centre on the day-to-day Activities
