Sinister

Multi-branch operations manager with hands-on experience controlling branch operations, workforce scheduling, hiring support, inventory, procurement, cash controls and service quality. Delivered 33% sales growth in 2024-2025 by using CRM data, improving service mix and supporting targeted promotions. Strong in KPI reporting, SOP discipline, vendor coordination, customer complaint handling and team coaching.

Former salon owner/operator with practical understanding of P&L, procurement, staff management and client retention.

Operations Manager (Multi-Branch) at Salon 007 Partnership Company (2024-01 – Present)

• Manage daily operations across multiple branches, including inventory, purchasing, cash controls, staff scheduling and branch readiness.
• Analyse CRM and sales data to identify service gaps, improve utilisation and support promotion planning.
• Contributed to 33% sales growth in 2024-2025 through service mix optimisation and operational follow-up.
• Build weekly KPI reports for leadership, tracking targets, service trends, variances and staff performance.
• Coordinate suppliers, consumables control, SOP compliance, hygiene standards and customer experience follow-up.

Supervisor at Salon 007 Partnership Company (2021-01 – 2023-12)

• Supervised floor operations, shift coverage and service flow while maintaining hygiene and service standards.
• Trained junior staff on POS, customer handling, upselling discipline and service consistency.
• Monitored cash accuracy, stock usage, client complaints and daily closing discipline.

E-commerce Order Fulfilment Associate at Lulu Hypermarket (2020-01 – 2021-12)

• Prepared online orders for rider pickup with accuracy and on-time dispatch.
• Maintained stock areas, order flow, basic inventory records and coordination with dispatch teams.

Owner / Operator at Ahmed's Gents Salon (2014-01 – 2020-12)

• Founded and managed a gents salon, building a loyal client base through service quality and retention.
• Recruited, trained and supervised barbers; handled scheduling, daily operations and client service standards.
• Managed finances, procurement, inventory, pricing and profitability year-on-year.

Bachelor of Arts – Punjab University