Walid Hussein

Director of Operations with 15+ years leading multi-brand, multi-unit restaurant and coffee shop operations across the GCC (Bahrain, Saudi Arabia, Kuwait), with leadership experience at KFC, Starbucks, Nando's, and regional groups. Proven, quantified record of turnaround and profitability: sales growth, COGS control and reduction, labor cost reduced, and break-even point reduced. Expert in P&L management, increase labor productivity and efficiency cost control, supplier negotiation, delivery-platform profitability, franchise development, and new concept launches across fast food, casual dining, seafood, and café, burger, shawarma, Grilled Food, Arabian food concepts, juice, ice cream, Kanafa.

Brands Director of Operations at Dockyard Fish & Chips, Angelo Café, Angelo Bakery, Tikka Street (2026-01 – Present)

• Increased sales by 51% while reducing COGS from 70% to 41% across four brands (seafood, café, bakery, grilled concepts).
• Reduced labor costs by 20% and cut unavailable menu items from 50% to 2%, protecting sales and guest satisfaction.
• Expanded brand awareness and introduced new menu items to drive revenue growth.

Multi-Brand Operations Manager (Acting Country General Manager) at Juice Time Group W.L.L (Juice Time, Papa Kanafa, Farooj Abo Al-Abd) (2023-07 – 2026-01)

• Directed 4 brands and 18 branches with full country-level P&L accountability.
• Reduced break-even point by 22% while maintaining quality and brand standards.
• Established a central warehouse with food safety standards and improved distribution logistics.
• Relocated underperforming units and opened new locations to strengthen network profitability.

Director of Operations at Different Track Co. W.L.L (2022-10 – 2023-06)

• Oversaw new restaurant projects across Saudi Arabia, ensuring profitability and operational efficiency from launch.

Director of Operations & Development at Al-Areesh Gourmet W.L.L (2020-02 – 2022-09)

• Managed two seafood restaurant concepts and established the company's franchise department.
• Launched the new brand "Kabasat Al-Areesh" successfully during the COVID-19 period.

Deputy General Manager at Yummy Wok (2013-01 – 2014-12)

Delivered strong financial performance and team development.

Operations Manager at KFC Kuwait (2001-01 – 2019-12)

• Achieved 96% of net profit target for the Bayan and Souq Sharq branches.

Opening Team Member at Nando's Bahrain (2001-01 – 2019-12)

• Participated in establishing and launching the Adliya and Juffair branches.

Various Positions at Starbucks and other brands (2001-01 – 2019-12)

• Extensive experience in restaurant operations and customer service excellence.

Bachelor of Law in Law – Cairo University, Faculty of Law (1995-01 – 1999-12)