Soukaina Ellouani

Customer-focused professional with over 10 years of experience across sales, guest relations, and front office operations. Recently promoted to Sales Executive in recognition of strong performance and client relationship skills. Proven ability to deliver exceptional service, build long-term partnerships, and achieve commercial targets in fast-paced hospitality and service environments. Proficient in Opera PMS, complaint resolution, and team coordination.

Sales Executive at Downtown Rotana (2025-11 – Present)

• Recommend tailored solutions based on customer needs
• Achieve sales targets through effective prospecting and follow-up
• Maintain accurate records and contribute to sales strategies

Lounge Supervisor at Alto Lounge, Rotana Downtown (2023-11 – 2025-11)

• Oversaw lounge operations and ensured exceptional guest experiences
• Trained and supervised staff to deliver consistent service standards
• Handled guest inquiries and resolved complaints promptly
• Ensured compliance with health and safety standards

Guest Relations Supervisor at Ramada by Wyndham City Centre (2019-05 – 2023-06)

• Delivered personalized service and handled VIP arrivals
• Addressed guest concerns to ensure high satisfaction scores
• Supervised team members to maintain service excellence

Front Office Agent at Dana Homes (2018-02 – 2019-02)

• Managed check-ins and check-outs efficiently
• Resolved guest issues and coordinated with departments

Receptionist at Dawliz Hotel Rabat (2015-04 – 2018-02)

• Handled front desk operations and reservations
• Provided professional and welcoming service to guests

Guest Service Agent at Mamounia Hotels & Resorts (2014-01 – 2015-02)

• Provided exceptional guest service and addressed inquiries

Flight Attendant at Royal Air Maroc (2013-06 – 2014-01)

• Ensured passenger safety and delivered in-flight service

Flight Attendant Diploma – Group & Flight Academy (CFPNO) (2010 – 2013)

Secondary High School Diploma – Ibn El Khatib Lycee