ROLE: L3 SUPPORT ENGINEER LOCATION : ITAIM BIBI, SAO PAULO, BRAZIL. WORKING MODEL : ONSITE (5 DAYS IN A WEEK) LANGUAGE REQUIRED: ENGLISH (FLUENT) EMPLOYMENT TYPE: FULL-TIME Responsibilities: - Own L3 escalations end-to-end: triage, root cause analysis, remediation, and post-incident follow-up with e