Aaron Deane

A creative individual with excellent interpersonal skills comfortable working as part of a team or individually. Proven problem-solving skills with the ability to deliver outstanding results and driven to deliver customer satisfaction. Innovative, Versatile, Confident, and adaptable to change

SOC Team Manager - Viking Cloud - Dublin

(2023-10 - 2026-02)

• Led and managed a team of SOC analysts in Dublin
• Acted as the primary client-facing contact, delivering security briefings, incident reports.
• Managed and optimized endpoint security solutions including Comodo and Bitdefender for threat detection, prevention, and remediation.
• Developed and implemented SOC processes, playbooks, and escalation procedures aligned with industry best practices.
• Produced detailed reports on incidents, trends, and KPIs for both technical and non-technical audiences.
• Coordinated with cross-functional teams to enhance security tooling, integrations, and operational efficiency.
• Virtual Machine testing for products, SSL certifications.

SOC ASV Team Manager - Viking Cloud - Dublin, Poznan, and Atlanta

(2019-10 - 2023-10)

• Management of global team of ASV scan agents in Dublin, Poznan, and Atlanta
• Responsible for the delivery of ASV scan support to PCI and PDS customers globally (~550k scans per year)
• Management of client escalations to completion where ASV support is required.
• Team quality reviews to ensure client satisfaction and efficient delivery of service.
• Team management activities: Daily huddles, daily and weekly schedules, interviewing and training of new staff, escalations, reporting.
• Use of Zendesk and other ticketing systems.
• Excellent knowledge of PCI DSS
• Excellent knowledge of ASV (approved scanning vendor) guide

SOC ASV Associate - Viking Cloud

(2018-10 - 2019-10)

• Providing PCIDSS compliance and technical support to merchants on behalf of acquiring banks operating across Europe and North America
• Acting as a scan agent to perform quarterly network vulnerabilities scans and advising clients on remediation as per the industry’s requirements.
• Advising clients regarding false positive process and requirements where necessary to achieve compliance.
• Liaising with ASV team in India for ongoing scan failures and gain approval for false positives and special notes
• Performing PCI compliance process for complex managed service clients after analysing their payment acceptance life cycle and risks involved
• Giving regular risk reduction advise to merchants to safeguard payment data against all relevant cyber threats.
• Performing relevant administration tasks to ensure clients meet their deadlines and avoid any potential noncompliance charges.

PCI Associate - Viking Cloud

(2016-08 - 2017-10)

• Provided PCI DSS support via telephone and email.
• Handled both inbound and outbound calls.
• Controlled the flow of calls to reach quality and average length targets.
• Improved problem solving and effective listening by making sure the customers were correctly.
• Effective questioning to make ensure customers PCI DSS Self-Assessment Questionnaires were answered accurately.
• Hand-holding customers to ensure their experience in completing the PCI DSS was quick and efficient.
• Managed client data / interactions using a CRM system.

Sales Associate - Forever 21

(2014-04 - 2016-06)

• Direct Customer Service
• Performed administrative tasks.
• Managed an area of the store ensuring it was kept to companying policy guidelines.
• Visual Merchandising
• Managed end of day cash closing and electronic payment batch settlements as per PCI compliance requirements