Alexandre Faria

Network and infrastructure engineer with 15+ years hands-on experience across LAN/WAN, SD-WAN, cloud connectivity, and network security (Cisco, Zscaler, Fortinet, Palo Alto). Strong ITIL background across Incident, Problem, and Change Management, with recent experience leading global network teams and CAPEX/BOM planning. Currently completing Microsoft Azure certification. Looking to apply this technical depth in a senior individual-contributor network/cloud engineering role.

Technical Program Manager — Network & Infrastructure Delivery at Wipro (assigned to Oracle) (2026-03 – Present)

• Track execution of a portfolio of cloud/data center region builds across pre-bootstrap, bootstrap, validation, and go-live readiness stages
• Identify and resolve circuit provisioning gaps, network readiness blockers, and Jira/DCIB data conflicts before they escalate
• Build executive dashboards translating fragmented technical signals into clear, actionable status for leadership

Network Team Lead at MAHLE (2024-05 – 2026-02)

• Led a global team of 13 network engineers across multiple regions, maintaining service continuity for manufacturing operations
• Acted as technical SME for enterprise network infrastructure; senior escalation point for Tier 3 incidents
• Administered and optimized Cisco DNA Center for network automation and operational efficiency
• Owned CAPEX planning, BOM governance, and infrastructure lifecycle; managed vendor SLAs across international operations

Network Engineer — WAN & Operations at Clariant (2019-12 – 2024-05)

Progressed from Level 2/3 network support to global WAN/Cisco DNA Center specialist

• Delivered WAN solutions and Cisco DNA Center administration for a global technology & operations network
• Provided Level III support for the LATAM Service Desk; built dashboards and presented KPIs to stakeholders
• Coordinated LAN/WAN changes across LATAM; owned the Zscaler proxy PAC and was Service Owner for Zscaler products
• Handled incident escalations across Latin America, interfacing directly with country IT leads and vendors

Senior Network Systems Consultant at PepsiCo (via Connectis) (2016-04 – 2019-03)

• Administered Cisco LAN/WAN infrastructure and Call Manager collaboration systems in mission-critical environments
• Technical lead for staging 120 Cisco assets, including IOS upgrades and master configurations; owned CAPEX/BOM dimensioning for nationwide deployment
• Served as strategic interface with carriers and service providers for circuit turn-ups and infrastructure delivery

Infrastructure Analyst at General Motors / HP (2010-06 – 2016-02)

Global Infrastructure Support Analyst (HP → GM insourcing)

• Supported global website availability through Incident, Problem, and Change Management (ITIL)
• Performed network diagnostics and triage, escalating to global specialist teams; monitored servers and network assets
• Delivered technical coordination and documentation in English and Spanish across a multicultural environment

Network Analyst (NOC) at Neovia Telecom (2006-01 – 2009-02)

• Supported Cisco routers/switches and WAN circuit monitoring; foundational experience in EIGRP, OSPF, and SNMP

MBA in Project Management – ESALQ/USP (2017 – 2019)

B.Tech. in Computer Networks – USCS (2011 – 2014)