Talent Acquisition | Human Resources
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Graduated in Human Resources Management, from UNICID - Universidade Cidade de São Paulo.
Solid experience in the areas of customer service, administrative, Quality and Processes and Recruitment and Selection in HR.
Talent Acquisition Analyst | Teleperformance CRM S.A
R. Cavour, 378 - Vila Prudente, São Paulo - SP, 03136-010
November 2022 - Currently
Responsible for the personnel selection process for high-volume operational vacancies. Opening and advertising vacancies, screening CVs, conducting interviews, evaluating and selecting skills, monitoring deliveries and stages of the entire personnel selection process.
Operations Supervisor II | Konecta Brazil Outsourcing LTDA
R. Líbero Badaró, 377 - Centro, São Paulo - SP, 01009-906
2017 - 2022
Responsible for customer service team on voice and chat channels. Service level monitoring, service queue management, monitoring of indicators such as TMA, ABS, shortcall, callbacks and quality.
Gestão de Recursos Humanos | UNICID - Universidade Cidade de São Paulo
Pós-Graduação em Psicologia Organizacional | Universidade Cruzeiro do Sul
