Bruna Garcia

I am a data analyst with hands-on experience in fast-growing SaaS companies. I have experience with Google Sheets, Looker, and Tableau for data visualization, and have experience maintaining data quality through ETL workflows, SQL queries (PostgreSQL and SQL Server), and Python (Pandas). My background further includes creating and maintaining dashboards and performance reports that keep key metrics clear and current.

I also have experience as a Salesforce CRM analyst, where I handle data cleaning and create custom reports for Sales, Support, and Operations teams. I translate data into insights that guide daily decisions and long-term planning. I am fluent in Portuguese and English, with advanced Spanish.

Quorum​District of Columbia (Remote)

Customer Success Data Analyst​ 10/2024 – Present

• Produce and maintain reports and dashboards in Google Sheets that give leaders real-time visibility into KPIs, team capacity, and service performance.
• Analyze operational and customer data to spot trends, risks, and growth opportunities, guiding process and budget planning.
• Keep Salesforce data accurate and consistent through ongoing cleaning, deduplication, and validation checks.
• Develop and refresh custom Salesforce reports and dashboards that Sales, Support, and Operations teams rely on to track goals and act quickly.
• Document analytics workflows and train colleagues, expanding self-service access to trusted data across the company.
• Collaborate with cross-functional stakeholders to turn business questions into clear metrics and actionable recommendations.

Quorum​District of Columbia (Remote)

Customer Support & Data Analyst​ 03/2024 – 10/2024

• Provided technical support, resolving issues related to domains, API integrations, and docket connections.
• Managed data imports to ensure accurate customer information.
• Handled the onboarding and offboarding of customer accounts by creating accounts through the Quorum platform and deactivating them using SQL.
• Updated inconsistent data and maintain data accuracy across systems using SQL.
• Reviewed Salesforce reports to identify new account creation needs and performed platform updates when necessary.

Spot Metrics​ Rio de Janeiro, RJ (Hybrid)

Data Analyst​ 07/2023 – 02/2024

• Configured and launched new instances in the SPOT Mall CRM, ensuring reliable data ingestion through PostgreSQL and Snowflake.
• Served as a real-time problem solver in PostgreSQL and Snowflake, creating targeted solutions to maintain data accuracy and consistency.
• Simplified data integration workflows using Talend Open Studio, helping sustain operational efficiency.
• Contributed to a major Talend transition project by replicating and improving ETL processes for retail clients.
• Developed custom SQL reports based on each client’s requirements, providing clear insights for better decision-making.
• Handled data migration tasks, ensuring secure and accurate transfers of customer information into the SPOT Mall CRM.

SDNA – Smart Data and Analytics​ São Paulo, SP (Remote)

Data Analyst​ 01/2023 – 07/2023

• Developed SQL procedures to ensure data quality, applying checks, cleansing techniques, and calculations for reliable results.
• Managed the database using SQL, including table creation and updates, to maintain data consistency and efficiency.
• Contributed to EBX’s structure by defining entities, attributes, relationships, and hierarchies, enabling effective data management.
• Produced interactive charts, graphs, and reports in EBX tailored to client needs, providing clear insights into data trends and improvement areas.

USP​São Paulo, SP

MBA of Business Administration, Data Science & Analytics​10/2023– 06/2025

Thinkful ​ New York, NY

Data Analysis Program​ 05/2022 – 11/2022

• Produced and presented professional projects and presentations from concept to completion focused on business forecasting, price modeling, and statistical analysis.
• Developed skill sets in data analytics systems including Pandas, Excel, PostgreSQL, Tableau and Python, as well as methodologies including dashboarding, performance tracking, data wrangling, cleaning, and analysis.

Orange Coast College​Costa Mesa, CA

Associate Of Science AS, Computer Science (Incomplete)​01/2017– 12/2019

Faculdades Promove​Sete Lagoas, Brazil

Associate Degree, Human Resources​01/2012– 12/2014